Business Process Re-engineering: Ask This;
Gerardus Blokdyk
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Business Process Re-engineering: Ask This;
TLDR: Ask This;
1. Have the requirements for the QMS been integrated into the business processes and have management promoted awareness of the process approach and risk based thinking?
2. Does your organization have a formal business process for management of declining products and product abandonment?
3. Does your organization have a group (or center of excellence) responsible for Business Process Management and, if so, where is it located within your organization?
4. To what extent are the EA governance processes integrated to the organizations business management processes, like the investment process or strategy refinement process?
5. What change management strategy does your organization have to foster acceptance of the need to improve the performance of key business practices?
6. Do you have a configuration management process in place to ensure that changes to your critical systems are for valid business reasons and have received proper authorization?
7. Is the risk management process that you have in place informing your business decisions day to day?
8. To what extent is your organizations EHS, social responsibility, or SD issues management process or processes integrated into your organizations overall business issues management process?
9. Where should your organization enhance its risk management processes to have maximum benefit and impact on its ability to achieve business objectives?
10. What business processes are in scope for process modeling, re engineering, and gap analysis and best practices?
11. How do you focus your process management initiatives on high impact business processes and set the right priorities?
12. What business processes will your organization seek to automate in the future?
13. Does the business and IT management have an ongoing work prioritization process in place that takes into account immediate business imperatives?
14. In order to make Business Process Management (BPM) work in practice in new environments, what changes are needed in order to support increasingly dynamic and decentralized services in BPM?
15. How much does your organization spent on business process analysis, process management, monitoring, redesign and improvement?
16. How does management support and contribute to the implementation, maintenance and further development of Business Process Management Process?
17. Does the process address organization processes and workflow and attempt to use value added capabilities by leveraging the use of applications and technologies through business process reengineering?
18. What does management do to maintain a continuous improvement of the Business Process Management System and how are improvement suggestions from employees fulfilled?
19. How are delegation, incentives and performance measurement within management control systems set up to support business process change?
20. Are strategic, operational and tactical decisions being made based on the measured performance of business processes?
21. Does management obtain feedback from business process owners and users regarding the quality and usefulness of its it plans for use in the ongoing risk assessment process?
22. Does your organization have a process to regularly review security policies and adjust them to reflect any change in equipment, processes, or business requirements?
23. Have you developed appropriate change management and communication strategies that consider staffing, training and business process reengineering?
24. Is there a process in place to help business management make decisions on IT application asset replacement?
25. Is there a process to develop a credit risk management strategy consistent with the institutions risk tolerance and business goals?
26. Do business process reengineering or total quality management activities include process hazards analysis?
27. Has management identified risks associated with any business process reengineering efforts or redesigned operating processes?
28. Do your content management solutions support your most significant business process and collaboration objectives?
29. Does the board have a clear understanding of where strategy and risk oversight are delegated and what processes are used within management and among business units?
30. Do you have any concerns about the effectiveness of the risk management processes operating in your business or how well your existing assurance programs address risks?
31. How do your business process leaders establish a process to make business process management part of the culture?
32. Are management and business process owners involved in continuous auditing and continuous monitoring efforts within your organization?
33. What are the most important practical business process management measures needed to achieve the strategic goals?
34. Can the business process architecture be customized without impacting the underlying standard application configuration and its shared IT management timeline?
35. Is there a documented process defining that at least annual Business Management Reviews are being held?
36. How do you collaborate more effectively with management and business process owners in continuous auditing and continuous monitoring efforts?
37. Which basic process characteristics determine the suitability of business process management pre deployment techniques?
38. How does your organization use continuous process improvement and business process reengineering to remain competitive?
39. Have you developed a rigorous business case with realistic estimates for organization and process change activities?
40. What processes and systems are in place to achieve business objectives including the role of risk management and internal audit functions?
41. How long can the critical business process survive without the activity and/or resource before it will have a detrimental effect?
42. Have key business processes been reviewed to determine opportunities for and benefits of process re engineering?
43. Which business processes and/or practices would provide better management of organizational resources with the IT departments needs?
44. What general trends in technology have had the most impact on the way you do business process work?
45. How does business process reengineering affect the ability of your organizations systems to execute strategy?
46. Does your organization regularly audit the business functions and organizational units that cover records and information management compliance?
47. Do the resources assigned for business process reengineering have the skills required to perform activities?
48. Which of your business processes or activities are worth tracking from a risk management perspective?
Organized by Key Themes: PROCESS, DESIGN, PROJECT, DATA, BUSINESS, PRODUCT, SYSTEMS, CHANGE, MANAGEMENT, STRATEGIC:
PROCESS:
How does management support and contribute to the implementation, maintenance and further development of Business Process Management Process?
Make sure the Business Process Transformation group works with (internal) clients to design effective technology solutions that support and enhance critical business processes and manage the implementation of those solutions.?
What are the key elements of BI tools and technologies that are needed to support the knowledge management process?
Verify that your workforce is responsible for the Business Process design and standards and support for Projects Settlement processes.??
Does your product identify bottlenecks that may occur in simulation as well as the production workflows?
Assure your team analyzes fundamental business processes and creates Information Technology process flows and flowcharts.?
Does the trustee have in place a process for reporting the results of testing a review of the BCP to the board or delegated management?
Provide data collection, tracking, reporting, process development, and implementation of new processes related to business office activities related to budgetary and fiscal management activities.?
Does the vendor understand how to address any unique integration requirements with related business systems?
Guide business analyst team to develop a cohesive blueprint of business processes requirement, this may require facilitation of business process requirements workshops.?
Have executives involved managers in defining your organizations policies and procedures for using organization performance indicators to assess managerial and staff performance?
Ensure your group conducts Business Process Mapping of (internal) customer As Is and To Be processes using various tools and techniques.?
What is the vendors recommended process for transitioning from your organizations current system to the new system?
Perform business process gap analysis on existing systems and processes and provide recommended solutions.?
How do you leverage your processes to drive your profits, customer satisfaction, and business growth?
Check that your design partners with cross functional teams, in the application of process engineering principles to design and/or optimize business processes and the overall performance.?
What are the methods used to identify improvement opportunities during business process reengineering?
Define industry and (internal) client specific business processes and identify opportunities for business process optimization.?
DESIGN:
Does the initial business case present a credible outline of the potential cost savings and other benefits to be derived from reengineering the target process?
Certify your staff is involved in a organization and commercial environment with interviewing business and technical leaders to gather and clarify business process requirements, performing gap analysis between business requirements and existing procedures and skill sets, and designing process and system improvements to increase productivity and reduce cost.?
How do you determine the risks to successful delivery?
Oversee that your process projects span business process and service design, technology product and application design, data visualization and dashboard/BI design, and (internal) customer and employee experience design.?
How might the roles and responsibilities of accountants need to change to enable the collection, analysis and reporting of economic aspects of processes?
Interface so that your operation is involved in process reengineering, designing and implementing business performance management applications including budgeting, forecasting, planning, consolidation and reporting.?
Are there written procedures to ensure that checks and safeguards are in place within the internal process flows, and are there assigned personnel responsible for all checks?
Lead and analyze design sessions in prototyping new systems to enhance business processes, operations and information process flows.?
What are the critical vulnerabilities in your business if there is a supply/ distribution chain interruption?
Interface so that your company is skilled in Business Process Design and Analysis in the Supply Chain area.?
Do you require service provider representative mandates to be able to support your business initiatives too?
Coordinate design of the business system capabilities; ensure that design is consistent with agreed upon business processes and provide a foundation for continuous improvement and business efficiency.?
How does your organization use continuous process improvement and business process reengineering to remain competitive?
Invest in design and implement Automated workflows to improve productivity and business process automation.?
Does each of the leaders in your organization prepare own workforce plan that is fully integrated with business plan and budget?
Lead a variety of workshops including business process reviews, discovery sessions, requirements gathering sessions, and design sessions.?
Does the project know what is important to the business and how that translates into project constraints?
Analyze new business processes and changes to existing functionalities, translate user requirements into functional and technical design specifications.?
PROJECT:
How difficult is it to adjust or update your organizations BI, analytics, and data warehousing systems when changes are made to data elements or management processes?
Manage small to intermediate cross-functional projects and change initiatives involved in the design and delivery of business process solutions, implementation strategies, and control measures, including scoping, leading, and influencing organizational change related to business processes and models.?
Which process includes prioritizing risks for subsequent further analysis or action by assessing and combining probability of occurrence and impact?
Warrant that your process helps the project team recognize and mitigate any risks to existing business processes or to the solutions overall success that may occur due to technical design.?
How do you translate emerging technologies into business opportunities?
Oversee that your company leads cross functional project teams and works with business process owners to determine and translate business requirements into technology solutions.?
How do you align relevant stakeholders and business outcomes along a common journey and strategy?
Partner with HR leaders and project team members from your three companies to align business processes and system requirements to ensure alignment and consistency while balancing regional and local needs.?
Which activity involves ensuring that the composition of a projects configuration items is correct?
Work with Program team members on detailed business requirements, understanding business processes and technology, organization standards, and ensuring project goal alignment.?
Have executives included managers in making any needed changes to the offices managerial structure?
Engage with engineers, project managers and business process analysts to drive changes in workplace technology platforms and high level solution architecture.?
Does your organization regularly audit the business functions and organizational units that cover records and information management compliance?
Support the Program teams with the project documentation including business process mapping, data definition and mapping, technical roadmaps, etc.?
Have the various meetings, the purpose, context, frequency, and participants been defined and communicated?
Ensure you have knowledge and involvement in analysis, requirements gathering, workshop facilitation, project execution and business process engineering.?
How do you support processes with IS?
Ensure project and practice compliance to internal business processes as the Enterprise Management System (EMS) and external technical standards.?
DATA:
How do you ensure that the benefits of your project are accurately reflected in the Business Blueprint?
Evaluate and lead implementation of new digital automation tools and technologies with emerging platforms, including intelligent and cognitive automation to automate business processes that involve attended robotics process automation (human-in-the-loop), integration with natural language processing, artificial intelligence and machine learning services, Chatbots, and text analytics on data extracted from semi-structured and unstructured documents.?
How do you identify quick wins for process improvement?
Assure your team collects and analyzes data for software process evaluation and improvements and integrates them into business processes to address the business needs.?
What does management do to maintain a continuous improvement of the Business Process Management System and how are improvement suggestions from employees fulfilled?
Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end to end business processes to improve efficiency and operations.?
How do you measure success of risk management activities?
Make sure the Main Responsibilities Formulate, prioritize, organize and monitor inter-connected AI/ML projects to solve high-value business problems. Proactively identifies meaningful insights using data discovery, exploratory data analysis, and agile AI/ML model development to identify optimal solutions. Coordinates cross-project activities to operationalize the insights and solutions Partners with the business to change business processes and maximize the value of AI/ML solutions. Works on solutions in a hybrid cloud environment and leverages those environments for competitive advantage. Examples of the AI/ML solutions are capacity planning, anomaly detection, predictive asset failure/maintenance, workload optimization, (internal) customer segmentation, chat analytics, (internal) customer journey analytics, business performance etc.?
Does the project know what is important to the business and how that translates into project constraints?
Oversee that your team works with staff and (internal) customers to understand the business requirements and business processes, design Enterprise data warehouse (EDW) schema and define extract-translate-load (ETL) and/or extract-load-translate (ELT) processes for EDW.?
Why would a senior manager or for that matter any process manager wish to benchmark with your organization that delivers an outcome better than the outcome currently delivered?
Make sure your process maps business processes and drives process standardization and data model consistency across teams and tools.?
How do you realize the identified improvement potential without disrupting your ongoing business?
Interface so that your operation directs team that gathers, analyzes and interprets a wide variety of underlying data to support business, (internal) customer and/or financial objectives; able to identify new ways to combine business data to improve business processes and marketing and business outcomes.?
Have business and clinical processes been assessed within the context of the new integrated solution?
Define and apply data quality validation rules, thresholds, and service level agreements to monitor the health of data, ensuring business process and/or system changes are appropriately assessed for impact to ensure the integrity of data over time.?
Does the use of strategic planning, activity modeling, benchmarking, activity based costing, and/or simulation result in an improved process?
Assure your staff partners with IT (and more specifically the Chief Data Officer and their teams) to translate data requirements and business process automation to improve business rules and drive improved data quality.?
BUSINESS:
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Have you achieved the right balance between IT oversight and business enablement for utilization of cloud?
Assure your process directs Service Providers and direct reports to modify and maintain existing systems to address changes in business processes ensuring contracted key performance indicators are achieved.?
Have the results of each test been documented and any problems with the test reviewed and corrected?
Make sure your organization is modeling processes and concepts through industry standard tools as Business Process modeling Notation (BPMN), Unified modeling Language (UML), mind mapping, domain/test driven design.?
How might the roles and responsibilities of accountants need to change to enable the collection, analysis and reporting of economic aspects of processes?
Be confident that your staff applies appropriate techniques as business process analysis and data modeling concepts to analyze and collect business and system requirements for large, complex projects.?
What should your organization do to improve its chances of accomplishing the objectives established for a reengineering effort?
Safeguard that your process guides efforts and utilizes established Operational Reliability engineering business processes to ensure reliability, availability, and maintainability of equipment, processes, utilities, facilities, controls, and safety/security systems.?
Which process or function is responsible for supplying first line support and assistance in daily use of IT services?
Assure your team designs, implements and leads best in class business process including management systems optimization, supply chain development, (internal) customer satisfaction and quality improvement.?
Which process involves identifying and documenting the logical relationships between project activities?
Establish that your organization is assisting in analysis and improvement at multiple levels of business process design and execution at the department and agency level, identifying their core competencies, defining measures, and identifying capabilities.?
Is the business case you are developing compelling enough to gain approval for your new workplace strategy?
Be confident that your staff is utilizing consistent creative problem-solving abilities and consultancy mindsets while working on, as well as researching, problems and/or issues and developing effective solutions for sustainability related advisory or assurance projects associated with systems implementations, business process transformation projects and external audits.?
How do you stop wasting money in business?
Ensure you design solutions that simplify the business process and delivers rapid automation to the teams You also broker cross-team implementations, all the while monitoring the execution of the project, providing project progress to stakeholders, and maintaining the overall integrity of the outcome.?
Are you controlling your processes while allowing enough flexibility to take advantage of new innovations?
Certify your team works closely experienced resource assisting in strategy planning, gathering and documenting business requirements, leading fit-gap analysis, business process designs, prototype demonstration, functional configuration, testing and (internal) client user training.?
PRODUCT:
Is the support provided by automated applications consistent with the defined processes used by your organization?
Safeguard that your organization performs and leads activities related to requirements analysis, business process analysis, product configuration and customization, scope analysis, workflow consulting, data mapping, detailed project documentation, (internal) customer communication, issue resolution, testing, (internal) customer training/education, solution deployment and implementation, and transitory post implementation support.?
How do you capture business reality in a model?
Develop and build business process maps, identify opportunities for efficiency, productivity, and performance gains, and work with internal stakeholders across product, engineering, marketing, and operations to implement improvements to capture those opportunities.?
How do you create a leaner operations organization structure?
Make sure the Application Product Manager is responsible for developing Execution Apps on top of your EMS platform to create solutions focused on business process optimization.?
Have you developed appropriate change management and communication strategies that consider staffing, training and business process reengineering?
Make sure the End User Productivity Business Analyst must have strong requirements analysis, wire framing business process and collaboration and automation systems involvement.?
Is there a broader recognition of the need for executable processes that will support business initiatives?
Ensure you support your (internal) clients business processes and operations activities and ensure productivity and profitability.?
How do you best align your own processes and structure to deliver the service?
Work with various stakeholders (Product owner, Business Process owner, Designers, and Support team) to coordinate business and technical activities to deliver digitization solutions.?
Can additional information regarding management reports that are used for construction projects be provided?
Certify your process partners with IT, Strategy, Commercial Business Units, and the frontline to develop product enhancements that fit business needs and provide value.?
How can the synergistic relationships of existing performance measurement tools and techniques be better understood and applied to enhance process performance?
Collaborate with Engineering, Digital, Information Services, and business representatives to maintain and enhance Polaris records of business processes, products, services, systems, and vendors that process personal information.?
SYSTEMS:
Which process is responsible for supplying first line support and assistance in daily use of iT services?
Liaise with business stakeholders to transition business processes from external systems onto the CRM platform through business requirements discovery, process design and analysis.?
Has your organization involved customers and stakeholders in developing the performance indicators?
Make headway so that your operation is involved in rules management systems and business process modeling.?
Who provides the inputs for the original estimates of activity durations for tasks on the project plan?
Oversee that your team communicates program status to C level executives and provides recommendations on the impact to business processes and staffing during the implementation of new core systems and processes.?
Will your document management solution provide you with the ability to automate business processes with electronic workflow?
Lead design sessions in prototyping new systems and features to enhance business processes, operations, and information process flow.?
How do you continually manage the IT and business process transformation to deliver maximum benefits?
Develop experience planning and implementing enhancements, operating and maintaining technology systems supporting existing business process and live productive applications.?
How does a workflow management system have to be like that is flexible enough to be used by domain specialists?
Interface so that your personnel leads or delegates facilitation of design sessions in prototyping new systems for the purpose of enhancing business processes, operations and process flow.?
How are transactions supported across long lived processes that span multiple applications and business partners?
Be confident that your group leads the development of your infrastructure and application systems to ensure that business processes are supported now and for the future.?
How do you decision in a function of business affect another area of business?
Guarantee your workforce is leading large enterprise integration engagements emphasizing Enterprise Integration Architecture, Business Process Transformation and IT Systems Implementation.?
CHANGE:
In order to make Business Process Management (BPM) work in practice in new environments, what changes are needed in order to support increasingly dynamic and decentralized services in BPM?
Work with process owners/users to identify and execute opportunities for improving business processes through information systems and/or non-system driver changes; invest in the preparation of proposals to develop new systems and/or operational changes.?
Does your organization have a configuration management process in place to ensure that changes to its critical systems are for valid business reasons and have received proper authorization?
Liaison so that your company works with application development staff to develop technical estimates for change requests and defect resolution based on high level business process analysis as well as technical design.?
Are changes to the provision of services subject to a management process which includes security and risk assessment?
Make sure your company identifies opportunities for improving business processes through information systems and non system changes; invest in proposals to develop new systems and operational changes.?
Do you have a plan to continually onboard new platforms and processes as your business needs change?
Check that your process is advising (internal) client users on application design alternatives and business process change opportunities.?
What is the potential impact that ERP simulations have on the training and the resistance to change factors when your organization implements an ERP system?
Confirm that your operation identifies areas of needed configuration, application change or (internal) customer business process change.?
What regulatory requirements are dependent on information generated by IT or business processes that are highly IT driven?
Deliver recommendations on key metrics and highlight business process and system changes which can drive shared objectives.?
How do you plan major changes in the way of doing things?
Safeguard that your staff participates in the analysis of (internal) customer accounts and billing related business processes and recommends changes.?
Do you have resources, processes, and methodologies in place to provide training and organizational change management services?
Establish that your team is involved in implementing new business processes and driving organizational change.?
Which is a set of interrelated actions and activities performed to achieve a prespecified product, result, or service?
Understand and communicate the impact of system changes as they relate to business processes to affected teams or stakeholders.?
How do you uncover management orthodoxy?
Research and validate business processes and make recommendations for necessary changes to achieve successful launches.?
MANAGEMENT:
What kind of information about regulatory divergence does your management/board need to make better business decisions about deploying your resources?
Make sure the Implementation Manager works directly with (internal) customer business and IT resources to implement business process management solutions and manage the solution life cycle by developing system requirements, technical designs, managing software engineering resources, testing and deploying the solution.?
Have executives called attention to the efforts, contributions, and innovations of employees during the reengineering project, and widely shared the credit for success with everyone?
Support change management activities as business process reengineering, organizational structure development, and linking processes to roles.?
Do you have the right processes to ensure alignment between talent acquisition, development processes and business goals?
Invest in performing business process analyses, needs assessments and cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions and align information technology solutions with business initiatives.?
Are you able to support complex data processing requirements that are required to integrate data with your internal and external stakeholder systems?
Guarantee your team runs standard reports from those systems to support key business processes including workforce management and financial planning.?
Is your organization object model required to understand the entities involved in the business processes?
Safeguard that your organization is involved in process development and improvement as well as business management with the mindset of automation.?
Is there a documented process defining that at least annual Business Management Reviews are being held?
Make sure your strategy is responsible for technology and business process assessments, risk identification, use of technology solutions to facilitate the review of controls and formulation of clear recommendations for managements consideration.?
What evidence is required of decisions made to support the business process itself or to inform future decision making?
Establish that your process is responsible for establishing value stream and product aligned solution architecture including business process management to support the rapid design, delivery, and improvement of digital products.?
How do you go about modernizing your approach to content management to support new business goals and rapidly changing business processes?
Ensure your team primarily provides services in the area of Process Reengineering, Enterprise Program Management, Business Intelligence/Analytics, Information Support and Operational Risk Management.?
Is the requirement modular enough so that it can be changed without excessive impact on the system?
Make sure the People involvement team advises your organizations leadership on Organizational Design and Transformation, Business Process Management, Employee and Manager Experiences, and Change Management.?
How do you value chart the real operating practices of the business processes?
Support creation or enhancement of business process maps, change management documentation and related data quality standard operating procedures.?
STRATEGIC:
Are you clear on how much your current processes cost your business, as what it costs to fulfill a customer order?
Assure your workforce partners with stakeholders on reducing operational loss by providing strategic direction to the business process function; identifying, documenting, and managing existing processes in order to mitigate risk for operational effectiveness and cost savings.?
How do you expect your process spending will change in the coming years?
Make sure there is involvement in recognizing the corporate strategy and realizing all business processes that define how your organization achieves its strategic goals.?
Is the average and standard deviation of the elapsed time for each process step consistent with the expectations of the customers and are the costs in line with what management is willing to pay?
Engage with business process owners to identify and implement solutions/improvements that achieve efficiencies, automation and/or enforce compliance across the Source to Pay process in line with strategic goals.?
Does your organization have the IT department that can give good support to the process management?
Participate in leading the business transformation effort to improve current systems and business processes to support the strategic direction.?
Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
Ensure you deliver automation capabilities that streamline end-to-end business processes such as hire-to-retire order-to-cash eliminating manual, repetitive activities, freeing up teams to focus on strategic projects.?
Do partners have access to real time operations information to better manage special events in real time?
Be confident that your personnel is responsible for leading the team of revenue managers to drive property and regional performance, improve business processes, and manage high profile strategic.?
Has your organization identified the external customers current and anticipated needs, expectations, and priorities for each major product and service?
Make headway so that your company facilitates and negotiates prioritization of service requests with business leaders based on strategic drivers and anticipated business value (ROI).?
How do you perform to organize the processes?
Collaborate with stakeholders from disparate lines of business to prioritize capabilities and a (internal) customer value centric strategic roadmap.?
Are the risks from the actual investment acceptable, when compared to the business to which it contributes?
Oversee that your company contributes to the overall strategic definition of a function with strong business acumen.
Bachelor of Commerce - BCom from Nizam College at Hyderabad Public School
2 年Great research. ????
We uncover business-critical insights and answers in weeks - what takes others months or years.
2 年I think this might be the most comprehensive LinkedIn post that I have ever seen and I impressed by the extent of the depth of knowledge would you have shared with us thank you very much
The DirtBoss. FY25 APAC Regional Council Chair @Entrepreneurs' Organization | Founder NDEA
2 年Great tips here Gerardus Blokdyk - I look forward to delving in!
Head of Litigation | Partner | Human Rights Activist | TEDx Speaker
2 年This is such a smart way of thinking about the problem and reverse engineering the outcome
IM Business Architect
2 年Renetta Horn i always value your input