Business Process Management Explained

Business Process Management?(BPM) could mean different things to different people. It could be called an organization discipline to take a step back and get full visibility into managing business processes. It could be a practice to codify, optimize and continuously improve operations or processes. It could be a set of tools or technologies to automate process workflows. Gartner defines business processes as the coordination of the behaviour of people, systems and things to produce specific business outcomes in support of a business strategy.

BPM + Automation: As new-age technologies like robotic process automation, artificial intelligence, and machine learning are maturing, BPM platforms are leveraging them to identify process gaps, connect front-end and back-end operations and develop agile business processes to bridge operational silos and transform customer experience.

At Writer Information, we keep a track of the latest developments in the best practices available in the world of BPM through our research and capability development, so we can provide the best solutions to our clients.

For us, BPM is a solutions-driven approach where a set of processes or workflows are configured using a BPM software with people working as enables to model, implement, execute, monitor and optimize processes to achieve business outcomes.

Writer Information's home-grown BPM suite?helps organizations in streamlining and automating complex processes with intuitive user experience making it easy for people to achieve their business goals. Our platform includes many features and capabilities beyond standard workflow – such as:

·????????Graphical rule modelling capability

·????????Process repository for metadata

·????????Process execution engine

·????????Rule engine

·????????Charts and Analytics

·????????Integration with external systems

·????????User Collaboration

BPM systems can offer different perspectives on operations by using the following three approaches:

1.?????Process Automation Approach: The BPM system automates processes without much human involvement. The workflows are defined, automated and integrated with other enterprise applications.

2.?????Human Experience Approach: Here the BPM system focuses on improving the user experience and making things easy for the people to use the system.

3.?????Document-centric Approach: This BPM approach revolves around document-centric tasks like creation, formatting, storing, archiving and retrieving important documents as per process workflows.

Writer Information’s BPM solutions help organizations in adopting various approaches based on the maturity of their systems and requirements of future business needs.