BUSINESS-PROBLEM SOLVING DECISION MAKING PROCESS

 Identify the problem:

When you think something is not right with a process, product and services; you ought to first identify the problem source or reason for the problem. Remember, a problem identified, is a problem half solved. Do your findings/ research/ surveys to identify the problem in question.

Analyze the problem:

After you have identified the reason or source of a given problem then you evaluate the problem. Analyzing a problem could be for example, checking the depth of the problem, or how serious or critical the problem is prior to finding solutions for it.

Develop solutions / alternative solutions:

You need to understand the dept or severity of any given problem for you to measure out the required degree of solution needed. You can try multiple solutions i.e., alternative solutions to solving the problem or developing alternatives that will prevent reoccurrence of such problem in feature. E.g., your staff keep slipping off and breaking your glass wears right outside your kitchen door maybe because of the slippery tiles that’s always wet; you don’t have to keep asking them to make sure there’s no water on the floor, no! You simply need to change the tiles to a more friction type tiles that would prevent the occurrence indefinitely.

Select the best solution:

Out of the solutions derived for solving the given problem, choose the best solution or best alternative (preventive solutions) that is most capital effective, efficient, maintainable and retainable as the strategic solution approach for solving that problem.

Convert decision into action (implementation):

After you have isolated the best solution(s) strategy, you can then go ahead and implement it for action. This means that the chosen solution strategy process would become a fundamental basis for solving that kind of problem in the future. If it is a preventive approach of problem solving, then it has to be documented and applied in case of recurrence.

Follow up actions taken (Induction):

After a solution strategy implementation, it is good to follow up action. Analyzing the solution and enhancing it is part of this and the chosen alternative can be incorporated into the company’s strategy for given problem’s solution approach and can be seen as a theory or fundamental in solving similar problems even outside your own company. You have done all the research and you applied that particular approach and it worked, therefore, it has become an idea for solving that kind of problem even in other companies any time.

Reference:

KALYAN CITY LIFE - Sharing Wisdom and Vivid Memories of Life

https://kalyan-city.blogspot.com/2010/06/decision-making-process-in-management.html