Business Owner Story Series #25

Creating Freedom Through Technology: Dino’s Journey with DCPC Tech

For many small business owners, technology can be both a blessing and a curse. On one hand, it’s essential for running a modern business; on the other, it can be a source of constant frustration when things go wrong. That’s where DCPC Tech, led by Dino, comes in.

For the past three years, DCPC Tech has supported small to medium-sized businesses, offering a comprehensive managed service provider (MSP) package that takes care of everything from system set ups, updates to antivirus protection, to monitoring issues and threats. Dino’s mission is simple: “Let me worry about your computers, so you don’t have to.” His clients, often burdened by slow systems, security concerns, and the constant nagging of technical issues, find relief in his full-service approach. Whether it's monitoring, filtering, or ensuring everything is secure, Dino’s approach allows his clients to focus on what they do best - running their businesses.

Dino’s journey into the world of technology began long before DCPC Tech. His fascination with computers started in school, where he would tinker with programming and building servers at home. This passion led him to work in the ISP industry in the late 90s, where he built a medium-sized internet service provider from the ground up. Over time, his career evolved into computer support, driven by a desire to help people avoid the frustrations of recurring technical issues.

But what truly sets Dino apart isn’t just his technical expertise - it’s his approach to business. Rooted in the strong work ethic passed down from his Italian parents, Dino prides himself on being personable, responsive, and respectful. He builds trust with his clients not just by solving their computer issues but by showing genuine interest in their lives and businesses. “I don’t just go straight for the computers,” Dino says. “I ask them how they are, how’s the family…I’m interested in what they do.”

One of Dino’s clients, a small business owner who had been struggling with constant computer issues, shared how DCPC Tech came to the rescue and transformed their operations. Dino stepped in, assessed their needs, and set up a system that worked seamlessly, allowing the client to focus on their business rather than their technology. “They shouldn’t be stressing about their computers,” Dino says. “My job is to take care of all the IT stuff so they can focus on what’s really important to them.”

And as a self-proclaimed bargain hunter, he ensures that his clients get the best deals on new equipment when they need it, leveraging his extensive research skills to find cashback offers and special deals. “If I’m a bargain hunter for myself, I want to do the same for my clients. I make sure they get the best value. I’m all about not ripping people off.”

Looking to the future, Dino is clear about his goals. He doesn’t want his business to grow too big or lose its personal touch. Instead, he’s focused on maintaining the balance he’s achieved between work and life. “I don’t want to lose that connection to people, to the work that I believe in, and to what makes me happy,” he says. “At the end of the day, it’s about creating a life you love, with a business that helps you get there.”

A key insight for other business owners from Dino’s journey is the power of balance. Dino has found a way to merge his technical expertise with his creative and spiritual passions. Whether it’s his love for art, cooking, or exploring spirituality, Dino believes that a balanced life leads to a more fulfilling business. By freeing his clients from the stress of technology, he allows them to focus on their own passions, creating a ripple effect of happiness and creativity. Dino says “For me success isn’t just about scaling up or increasing profits. It’s about building a business that supports my life goals, staying true to my values, and making sure I focus on what truly matters.”

DCPC Tech isn’t just about fixing computers; it’s about creating an environment where businesses can thrive without the burden of technology problems. Dino’s unique blend of technical knowledge, trust-building, and personal passion makes him a valued partner for any business. If you like the sound of ‘freedom from the stress of IT so you can get on with what’s important to you’, give Dino a call on 1300 580 502 or email him at [email protected]

Know another business owner with an inspiring story? Please connect them with me or nominate in comments.

[email protected]

https://kirstymitchell.trustedadvisor.com.au

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