Business, Expands & Telecom AI

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Key Insights for Business Leaders on the EU's AI Act

The EU AI Act, which came into force in March 2024, is a big deal in AI regulation. It's the first time a standardized legal framework for AI has been introduced across Europe.

It'll be fully enforced in the next 24 months, though some provisions might come into effect sooner. This Act is the first of its kind worldwide to regulate AI development, deployment, and usage across industries. It is unique because it uses a risk-based approach to assess AI systems based on how much they could affect safety and fundamental rights. The compliance requirements change depending on the level of risk. With this new legislation, businesses need to start getting ready to ensure they meet the relevant requirements based on the dangers posed by their AI systems.

Salesforce and IBM Expand Partnership with AI Solutions

Salesforce and IBM are teaming up to help businesses use AI to improve sales and service processes, especially in regulated industries.

The partnership is about providing pre-built AI agents and tools that fit into companies' IT environments. This lets them automate actions with their own data while still controlling the system. Businesses can improve productivity, security and compliance by combining Salesforce's Agentforce set of self-sufficient agents with IBM's WatsonX platform. IBM's Watsonx Orchestrate will create AI agents for tasks like spotting sales leads, improving customer service, and making operations more efficient. Slack integration lets you use conversational AI for more efficient communication.

Responsible AI Roadmap for Telecom Industry Unveiled

The GSMA, which represents mobile network operators worldwide, has launched a Responsible AI (RAI) Maturity Roadmap for the telecom industry.

This new program is designed to help telecom companies implement and assess responsible AI practices while also opening up a projected $680 billion market opportunity over the next 20 years. It has been developed in collaboration with McKinsey and is supported by 19 significant MNOs, including BT Group, Vodafone, Telefónica, Orange, Singtel, and Deutsche Telekom. The roadmap draws on these operators' insights and aligns with global AI regulations and ethical standards set by organizations like the OECD and UNESCO.

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