Business IT costs you may be wasting money on

Over half of businesses claim their productivity and profitability have not improved as a result of digital transformation. In the rush to remain competitive, some companies fail to effectively implement new technology. So, how can businesses ensure a considered approach to IT investment?

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Remote working means business comms tech has become an increasingly important part of recent digital transformation strategies. This trend is set to continue, with Unified Communications as a Service (UCaaS) due to grow at an average rate of 15 per cent annually between 2024 and 2030.

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Unified communications (UC) platforms:

-??????? Streamline business communication ??

-??????? Combine voice, video and messaging ??

-??????? Are often offered as a subscription package ??

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However, according to the Forbes Finance Council, paying for too many subscriptions and underutilising these services are two key ways that businesses waste money.

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So how can business owners ascertain what to invest in, and how much is too much?

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Knowing when to spend

With SME insolvencies at their highest rate in ten years, many businesses are concerned about the effects of excessive tech spending. However, owners should not be dissuaded from investing in tech to futureproof their company.

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For example, the December 2025 Public Switched Telephone Network (PSTN) switch off means businesses that are still using copper-based telephone lines should prioritise upgrading their connectivity. Although the initial cost and set-up are daunting, the alternative means being left without a functioning phone system.

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The long-term benefits of making the change to a UC system can also save businesses money, as staff can use their time more efficiently rather than navigating clunky legacy systems.

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Money-saving strategies

In a recent KPMG digital transformation survey, 63 per cent of executives agreed that managing the risks of new software at an early stage is essential to successful digital transformations.

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An effective way of managing risk is by performing an audit of your company’s current tech set-up to get a clear idea of your requirements and prevent your business from wasting money.

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This can help you ascertain:

-??????? What type of comms system would be suitable ??

-??????? How many user logins you need ??

-??????? The amount of features you would be looking for within your subscription ??

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Crystaline offers a six-step audit and consultancy service, which begins with assessing your current tech pain points, before recommending and implementing a tailored business comms set-up. After implementation, we monitor and manage the system by offering maintenance and support services. Finally, we continually review your set-up to identify any issues or areas for improvement.

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With businesses facing increasing pressure to digitally transform their comms systems in light of the upcoming PSTN switch off, it can be tempting for business owners to choose the first system they see. However, starting now with a considered approach to upgrading your business comms not only stops you wasting money but ensures you will find a system that works for years to come.?

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To learn more about Crystaline’s business IT consultancy services and range of connectivity options, visit our website.