Business Assurance Survey

“I am very excited about the new Business Assurance Survey, which is the follow-up on the previous Revenue Assurance Survey.?I like to encourage you to take the survey. It helps us to see how the telco industry make progress on the customer experience. During covid year improving the customer experience trough gamification has been a common trend in our sector. However find the right balance in the customer journeys is not an easy task and can create a risk factor for keeping up our revenues. This is the reason why CE is now included in the BA survey.

Your input helps us to identify the new trends and that help determine our focus on the significant parameters that the BA teams/industry need to address in the future. “

@ TM Forum

Taking the pulse of business assurance! Take the Survey.

#businessassurance #revenueassurance #telecoms #digitaltransformation #customerexperience #customerjourney #dataenableddesign