Business Analyst/Salesforce - up to $110k base salary

V-Soft Consulting is currently seeking Business Analyst/Salesforce for our premier client in Niles, Illinois. This is a full-time, direct hire position electrical & electronic manufacturing industry.

WHAT YOU’LL NEED:

Education and Experience ?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Minimum of 2 years of business analyst or salesforce administration experience
• 2-3 years of experience with Salesforce Sales and Service Cloud. Demonstrated experience supporting
• Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Community)
• Experienced with the use of low code tools like Process Builder and Flow to build solutions that support complex business processes.
• Experience leveraging and configuring AppExchange products to develop solutions
• Experience working in an Agile development environment
• Experience with Salesforce Communities, Knowledge, Live Agent, Chatbot CPQ, Chatter and web services

Knowledge, Skills and Abilities ?

• Software Development Lifecycle (SDLC) process, including requirements gathering, testing and release of Salesforce solutions.
• Ability to perform process decomposition, root cause analysis, gap analysis and technical requirements definition
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Able to work on problems of diverse scope where analysis of data or situations requires evaluation of identifiable factors
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions for difficult assignments and of diverse scope.
• Desire to learn other adjacent technologies such as Digital Commerce and Marketing Cloud

WHAT YOU’LL DO:

Job Responsibilities:

• Responsible for Salesforce functional requirements definition and configuration of Sales and Service Cloud.
• Works closely with internal customers, process owners, development teams, support teams, and other stakeholders to ensure that end-to-end solutions are delivered with quality and that expectations are met for functionality, reliability, and availability.
• Participates in the development and helps drive the adherence to relevant standards, guidelines, and procedures. Identifies best practices and facilitates their use.
• Support projects and initiatives to deploy new functionality and/or enhance existing functionality
• Document, refine, and prioritize business requirements and user stories
• Create to-be process flow diagrams, impact analysis and decision decks
• Map requirements to functionality within Salesforce and adjacency ecosystem
• Develop and maintain end user training documentation and deliver training as required
• Coordinate with Platform leads to complete impact assessments and cross functional alignment
• Collaborate with development teams to validate that solutions will meet business requirements
• Create test cases and test scripts in support of test plan
• Coordinate user acceptance testing, reporting and defect prioritization with business leads
• Perform Change Management functions

Interested?

Qualified candidates should send their resumes to me at [email protected]

V-Soft Consulting is a trusted partner with experience across diverse technology stacks to help business get IT done. What makes V-Soft different? Our expertise is derived from over 20 years of delivering world-class IT staffing, consulting, engineering and managed services to Fortune 1000 and mid-market companies in the U.S., Canada, and Asia. 

V-Soft is headquartered in Louisville, KY with strategic locations in India, Canada, and across the U.S., including Madison, Chicago, Denver, Harrisburg and Atlanta. V-Soft has been recognized among the top 100 fastest growing staffing companies in North America and is known for the ability to provide highly qualified consultants for any project at any scale. V-Soft has a wide variety of partnerships across diverse technology stacks, and holds such titles as MuleSoft Certified Delivery Resource, Oracle Gold Partner, ServiceNow Partner, Microsoft Partner, and Cisco Registered Partner, amongst many others.

Like what you hear? Apply with V-Soft today!

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.