BULPROS COVID-19 RESPONSE PACK

Due to the COVID-19 epidemic, business and work relations are affected and specific actions are required. Remote communication and collaboration with partners and customers and working from home are becoming the common precautionary measures to prevent the spread of coronavirus. In this context, companies face the challenge to react immediately and to adapt their internal work processes, collaboration with partners and customer care.

We at BULPROS consider the health and safety of our employees, partners, customers, and associates our highest priority. We are committed to take all necessary actions to fight against this unforeseen threat. We are working hard to help the community face the new challenges.

If you are implementing new remote working practices or are expecting an increase in demand for remote access, we are here to help. We will support you with consultation on how to best react and adapt your business to the fast changing situation, as well as with the implementation of the best solutions.

Team BULPROS is fully operational and committed to continue serving all our clients in these difficult times.

Ivaylo Slavov, BULPROS CEO

Helping you move to REMOTE work

Cost-efficient capabilities and best practices for an effective digital workplace with all the advantages of agility, team collaboration, and connected business applications.

1.      We provide for free orientation session to cover the most critical aspects of adopting emergency remote work.

2.      Digital workspace emergency provisioning, covering tenant configuration, configuring security, core services and user onboarding in the following areas:

·        Efficient team collaboration environment – MS Teams

·        Author, co-create content and get things done - Office Apps

·        Store information in а secure, accessible and compliant way - SharePoint & OneDrive

·        Meet face-to-face on-line with customers & partners – WebEx Meetings

3.      Training, guidance and best practices:

·        Be productive while working remotely

·        Stay secure while work remotely

·        Manage remote team efficiently

Protect your remote employees

With the wave of people working remotely, there are new security challenges and threats that some organizations have not faced before. It is crucial that organizations not only instruct their users to work remotely, but also provide secure ways of doing that.

1.      Our Email Protection (iQ.Suite) Managed Service platform is now available free of charge for the next 3 months, to protect your email traffic from unwanted spam messages abusing the coronavirus pandemic topic, as the World Health Organization (WHO) warns.

2.      Our Endpoint Protection Managed Service solution can help quickly and easily protect your remote workers anywhere by protecting their laptops and PCs, regardless if they are company owned or BYOD.

3.      Our Security Awareness Training platform is at your disposal to help you educate your employees to distinguish authentic emails from phishing.

Care for your customers

Don’t let anything hold you from efficiently meeting your customers even if digitally. Provide instant customer services on-line to eliminate their need to come in-person.

With the Expert on Demand managed service, you are able to service via video call all your customers in need, where:

-         You can either consult on your services or products

-         Efficiently provide troubleshooting support

-         Provide expert advice to remote field workers

-         Provide instant support for remote incidents

We can provide a tenant and onboard your organization in 48 hours.

Our Smart Assistants powered by AI, and delivered as managed service, are the perfect solution to quickly provide automated guidance to your customers in need of:

-         provide 24/7 services across all channels - phone, web and chat

-         automates the process of providing information rich responses

-         never miss a customer interaction even during higher loads due to automatic service scalability

-         workforce optimization

We can build-up your first virtual assistant and have it available to service on-line customers in 48 hours.

Transitioning in-person events to virtual events

We can support you organize and host virtual events where attendees participate from remote locations. Get the same results in a virtual event as you would in person with as many participants as you need.

Providing it as a managed service, we will provide:

-         the event invite with the corresponding information on how to connect

-         a specialized HD video and audio conferencing equipment for the host

-         assistance running the event

-         a high-quality audio/video connection for the host

We support you with an alternative to postponing and canceling events. You can leverage real-time collaboration from anywhere and on any device with virtual events that are as efficient and engaging as the in-person events without any risk. We are here to help you make the most of digital events easily and seamlessly.

REACH OUT: https://bulpros.tech/covid-19-response/contact-us-events/