Bullying by Centrica and Direct Energy Regulated Services.

Today the saga continues. This is a copy of a demand email sent to Direct Energy Regulated Services and to Centrica PLC

I am giving you notice that again I was contacted by Direct Energy Regulated Services on Monday and I telephoned your call centre as directed. Again I was promised a call from your management for yesterday - that call never materialized. I was also promised that I would be contacted after forwarding my concerns to Rosie last week, no call back.

Today you had my gas shut off. Tomorrow, I will speak to your senior management (above Ms. Carol Lawrence). If not I will be filing a civil suit against Direct Energy Regulated Services and Mr. Mark Hodges to whom I have outlined my concerns with no adequate response (in June and at the beginning of July). The amount of the claim will be for $50,000 to Direct Energy Regulated Services for time and materials and a further $25,000 for further damages against Mr. Hodges for dereliction in his duties. This is based upon recommendation of my solicitor.

We will be asking for a ruling to set that it is the responsibility of the utility providers and account administrators to ensure the timely delivery and receipt of invoices under the Utilities Act of Alberta (for DIrect Energy we will requesting that all invoices be sent by a trackable method moving forward and the retention of of invoices sent to customers for a period of 7 years from the issuance date by the issuer in keeping with rulings in the Tax Court of Canada for electronic invoicing. This is the root cause of this dispute and is considered unprofessional conduct by the Tax Court of Canada.

Further, based upon conversations with a Crown Prosecutor and a Provincial Court Justice, a criminal complaint will also be filed against Ms. Carol Lawrence and Ms. Tanya Parker. Both have either lied (Ms. Parker to the Alberta Consumer Utility Advocate), bullied or threatened when valid concerns were raised regarding the release as written. These concerns were sent to Mr. Hodges for review. None have addressed the concerns instead attempted to coerce and bully, both considered criminal offenses under the Criminal Code of Canada and contrary to both Statutes of Alberta and Common Law. Full copies of my professional journal entries on telephone conversations, correspondence and emails have been provided to each.

I am still prepared to speak, but it needs to be either the person Ms. Lawrence directly reports to, or above, in Direct Energy Regulated Services' hierarchy. This must be done by 12 noon Mountain Daylight time tomorrow, the 3rd of August. I have also outlined the contents of this email to your call centre.