Built For You Broadcast: June 2024
Hi readers,
The wait is finally over! Unlock a new level of efficiency with Fin AI Copilot—available in your Intercom Inbox today.
Don't have the right information to resolve a customer's question? Just ask Fin AI Copilot directly in the Inbox and get instant, expert answers from multiple sources—including your team conversation history, internal knowledge base and help center.
Say goodbye to endless searching – get the information you need in seconds. Try Fin AI Copilot for free on up to 10 conversations or tickets per month:
As usual, you can check out our latest updates from the recent Built For You broadcast, including exciting new releases for Fin AI Agent and the launch of the Knowledge Hub below.
Enjoy,
Brian D. , VP of Product at Intercom.
What's new:
Boost agent efficiency with Fin AI Copilot
Fin AI Copilot boosts your efficiency by providing instant, personalized answers in 45 languages – 88% of agents say they now couldn't work without it.
Every agent gets 10 free conversations per month. For unlimited usage, Fin AI Copilot can be purchased as a per seat add-on for $35 per agent/month, or $29 per agent/month on annual plans.
Get Fin AI Copilot insights
With the Fin AI Copilot report, you can see how many conversations use Fin AI Copilot, track how your agents are using it, and easily review answer quality – all to ensure you have the insights you need to make decisions for your team and improve your customer experience.
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领英推荐
Build your Knowledge Hub
Configure and optimize all the content that powers human agents, Fin AI, and self-serve support in the new Knowledge Hub. Plus, you can now import and sync content from Guru, Confluence, and Notion, and easily control which sources Fin AI Agent and Fin AI Copilot can learn from.
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Provide AI answers over email (in open beta)
Fin AI Agent can now respond over email, so your team can resolve more conversations, spend less time answering emails, and increase CSAT by providing AI-first email support to your customers.
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Catch-Up: Built For You Broadcast
In case you missed it, you can re-watch the broadcast here.
Real Customer Results