Building your Fanocracy, leveraging customer voices, & firing yourself

Building your Fanocracy, leveraging customer voices, & firing yourself

“When you are grateful, fear disappears and abundance appears.” - Anthony Robbins

"Make no little plans. They have no magic to stir men's blood and probably will not themselves be realized." - Daniel Burnham

Hi friends,?

In this newsletter, we’ve got info about four recent episodes of my “Scaling Up Business Podcast” that relate to differentiating yourself, leveraging the voices of your customers, and firing yourself. Yes, you read that last one right! If you want a more sustainable approach to success, you’ve got to fire yourself!?

Remember, growth from scaling doesn’t have to be so hard.??

— Bill

Fire Yourself First


Jeff Russell is a best-selling author, renowned speaker, and accomplished entrepreneur. As the founder of many successful businesses and author of Fire Yourself First, Jeff is an expert in helping business owners break free from the daily grind.?

Get ready for an insightful conversation as we delve into his proven strategies for achieving business success and living a life well-balanced.

Listen to this episode

Watch this episode on YouTube

Guarantee Catalytic Mechanism

What is your guarantee?

?When you put your money where your mouth is, you lock in your brand promise. A guarantee can also serve as a catalytic mechanism that keeps your team focused on the right things and rewards the right behavior.

Whether it’s a money-back guarantee or rewards for improvement, your strong guarantee serves as a bounty for the promise you have made. Make it big and make it strong to make it effective.

Listen to this episode

Gain the Advantage by Leveraging the Voice of Your Customer - Mark Allen Roberts ?

Mark is the CEO & Founder at OTB Solutions, a Certified Scaling Up Coach, and a data-driven sales growth expert. Mark has nearly four decades of experience in helping CEOs and business leaders drive explosive growth in revenue, profits, and shareholder value.?

Listen to this episode

Watch this episode on YouTube

Differentiating Activities

What are your differentiating activities?

Differentiating activities are the operation-side things that you do differently than anyone else. They also help you achieve your brand promises. How are you able to deliver different results and, ultimately, a superior value to your customers?

Start by identifying your brand promises, then look at the unique ways that you are operating. What is unique about your products and services, your operations, your team, and about the way you execute your promises? Think across strategy, across marketing, and the economic engine of your business. What is different about you?

Listen to this episode

Guru Series: New Rules of Marketing with David Meerman Scott




Wednesday January 31 David Meerman Scott spoke to us on transforming our approach to marketing and customer engagement. He taught us real-time strategies and how speed and agility, not just budget, can drive your business success.?

We dove into the world of "Fanocracy" and explored how to turn your customers into enthusiastic fans, fueling business growth. Human connection plays a vital role in our digital age .?

  • Real-Time Strategies matter
  • Leveraging Fandom accelerates results
  • The Importance of Human Connection can't be overstated
  • Transforming Customer Relationships into real human connections

David Meerman Scott has written 11 books on marketing, including Fanacracy: Turning Fans into Customers and Customers into Fans. He’s also an international speaker and an advisor to companies like Hubspot.?

Learn more about David Meerman Scott

The Growth Navigator Coaching Program

This program is a perfect fit for owners and CEOs who are:

  • Hungry to grow 10-100X
  • Coachable and open minded
  • Generous with others
  • Willing to do the work
  • Have $2-15M current sales (or funding)
  • Employ between 10-150 people

Our program uses proven tools and methods from Scaling Up, Gallup, and others, backed by a track record with over 80,000 organizations.

More info here

Want To Be a Guest on the Scaling Up Business Podcast??

Contact us

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