Building Trust in Public Sector Digital Interactions with Origin Secured

The recently published "State of Digital Government Review"* provides a critical examination of the UK's digital public sector landscape, revealing significant opportunities for improvement. With an annual investment of ￡26 billion in digital technology, the public sector is better equipped than ever to transform its services. However, challenges such as fragmented technology, cyber risk, and inefficient legacy systems are holding it back.

At Origin Secured, we see these challenges as opportunities to transform our approach to increasing trust and ensuring secure interactions across government organisations, businesses, and citizens, providing the robust backbone of a modern public sector.

Key Insights Shaping the Future of Digital Government

The review highlights several pain points that resonate with our mission at Origin Secured, in particular:

• Under-Digitisation of Services

Nearly half of public services lack digital pathways, with 47% of central government services and 45% of NHS services still reliant on manual processes like phone calls or paper forms. Legacy systems are not only inefficient but also increase vulnerabilities and the risk of data breaches.

• Fragmented Technology Ecosystems

The public sector struggles with fragmentation, with 44 different account setup processes across government, and NHS England operating nearly 50 different customer relationship management (CRM) systems. This lack of standardisation impedes secure, seamless interactions.

• Trust and Security Risks

Cybersecurity remains a critical challenge, with legacy systems increasing vulnerabilities. Public sector outages impacted critical services 123 times in 2024 alone, with many critical incident response plans found insufficient.

• Economic and Social Costs

Managing government interactions consume over a week of effort (on average) for every UK adult, annually. Full digitisation of public sector services could unlock ￡45 billion in savings, with manual tasks, inefficient processes, and siloed systems representing major bottlenecks.

These findings underline a need for solutions that tackle complexity while improving security, reliability, and trust among entities operating within and engaging with public sector services.

How Origin Secured Supports Public Sector Transformation

At Origin Secured, our mission to transform the way trust is demonstrated, and how information is shared across multiple entities, is aligned perfectly with the opportunities identified in the Government’s review.?

At the core of our approach is enabling people or organisations (entities) to prove key assertions about them that have been endorsed by multiple third parties, without having to share the underlying data. The Origin Secured Event Chain means that participants are notified if an entity’s endorsements or assertions change, delivering real-time assurance and mitigating risk.? We believe it is imperative that verification is decentralised, and that people and organisations retain control over who has access to their data.

Here’s how we can tackle the key challenges highlighted in the report:

• Unified and Frictionless Interactions

Origin Secured’s commitment to decentralised endorsement enables entities to share their verified credentials securely without having to share the underlying data.? Origin Secured embraces fragmented systems and utilises existing system architectures. For instance, a citizen’s benefit status could be shared across multiple government systems, without the need to share private information about that citizen such as their NI Number, address, or date of birth.

• AI-Driven Compliance and Monitoring

Through our AI-powered tools, Origin Secured enables real-time online document analysis. This ensures policies and compliance requests meet necessary standards, while enhancing trust between entities, by proactively identifying anomalies or potential risks.

• Legacy System Modernisation

Origin Secured’s technology utilises existing legacy systems while supporting gradual migration to a more modern infrastructure, reducing the risk of downtime and ensuring public services stay operational and secure.

• Secure Multi-Entity Interactions

Managing interactions between dispersed entities, such as employees, suppliers, or agencies, is critical to reduce risks and streamline operations. Origin Secured uses decentralised verification across multiple entities, and innovative technologies like zero-knowledge proof to ensure that all transactions are supported by a clear set of endorsements.

Building a Secure Digital Future Together

Digital government requires more than technology; it demands trust, efficiency, and resilience. At Origin Secured, we’re proud to partner with entities reimagining public sector interactions with security and data ownership at their core. From real-time compliance to secure, frictionless digital workflows, we empower organisations to achieve their goals while safeguarding their ecosystems.

The gaps in the digital landscape exposed by the "State of Digital Government Review" are an urgent call to action. By leveraging cutting-edge technologies and trust-enabled frameworks, we can secure not only interactions but also the future of public service delivery.

Take the next step towards secure digital innovation. Contact us to explore how Origin Secured can help transform your digital identity frameworks and strengthen trust across every transaction.

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Source:

*https://www.gov.uk/government/publications/state-of-digital-government-review/state-of-digital-government-review