Building Trust, One Light at a Time: The Importance of Outstanding Customer Service

At OEO Energy Solutions, customer service is at the heart of everything we do. We know that upgrading your lighting or managing energy savings can feel like a daunting task—but it doesn’t have to be. That’s why we’re here: to make it simple, seamless, and stress-free.

Whether it’s choosing the perfect lighting solution, navigating complex utility rebate paperwork, or ensuring fast and reliable delivery, our team is dedicated to making your experience as easy as flipping a switch.

Behind the Scenes: Delivering Excellence

Customer service starts long before you unbox your order. Meet James, our Warehouse Manager, who works tirelessly to ensure every product is carefully packed and shipped with precision. For us, it’s not just about getting orders out the door—it’s about delivering trust and reliability, one box at a time.

In our recent #BehindTheScenes video, James showcases how we handle your orders with care, ensuring they’re prepped and on their way to you as quickly as possible. We’re not just delivering products; we’re delivering a promise to keep things simple, fast, and efficient.

Making Complex Processes Simple

One of the ways we elevate customer service is by taking on the complicated stuff—so you don’t have to.

?? Utility Rebates? We’ve Got It Covered. We know that navigating utility rebate programs can be a hassle, but at OEO, we handle it all. From the initial paperwork to the final submission, our team ensures you get every dollar you’re eligible for without lifting a finger.

As one of our customers, Jerry DeYoung, shared: "OEO Energy Solutions did all the work to make the process simple! They obtained energy-efficient lights for my office building and handled all the paperwork. Highly recommend!"

?? Utility Bill Audits and Refunds? No Problem. Did you know that approximately 25% of utility bill audits uncover significant errors and refunds? Our free audit service identifies refundable billing mistakes, often saving businesses thousands of dollars—all without any upfront cost. We don’t get paid unless you get paid.

What Our Customers Are Saying

With a 4.9/5 TrustScore and over 300 reviews, it’s clear that our dedication to customer satisfaction doesn’t go unnoticed. Here’s what a few of our customers had to say:

• "OEO was very responsive with our project. They quickly provided our lighting and took care of the rebate documentation. It could not have been easier." – Town of Porter
• "Everything was easy, from start to finish, thank you guys!" – Verified Customer
• "My company liaison was very timely with email replies and informative about the most cost-effective way to implement services. The staff that came out were a joy to be around. Very professional and had a very giving and considerate spirit." – Christopher White

Why OEO?

We understand that not all LED lighting solutions are created equal, and neither are the needs of our customers. That’s why we take the time to understand your environment and recommend the right products for your unique applications. But we don’t stop there.

From warehouse logistics to customer support, every member of the OEO team is committed to ensuring your experience is exceptional:

• Seamless Support: We take care of everything—from product selection to paperwork.
• Expert Guidance: Our team knows the ins and outs of utility programs, ensuring you maximize savings.
• Reliable Delivery: With James and our warehouse team at the helm, your orders are always in good hands.

Your Partner in Lighting and Savings

At OEO, we don’t just sell lighting—we provide solutions that save you time, money, and hassle. From helping you navigate rebates to ensuring every order is packed with care, we’re here to make your life easier.

?? Ready to experience the OEO difference? Visit oeo.com or call us at (800) 553-2112 to get started.

Because at OEO, customer service isn’t just a department—it’s our promise.

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