Building Trust and Integrity in Teams

As a writer who values conciseness and clarity, I understand that unfulfilled expectations often lead to friction in any relationship, whether it's at work or elsewhere. It's important to manage expectations within your team to maintain trust, as rebuilding trust takes a considerable amount of time. Trust in teams can be categorized into two types: integrity-based trust, which involves trusting someone's motives, and competency-based trust, which involves trusting their skills. Both types are crucial. For instance, delivering work within the agreed timeframe demonstrates integrity and competence.

However, if you fail to manage expectations and deliver late, you violate integrity-based trust and erode trustworthiness. To maintain trustworthiness, three rules should be followed: commit and deliver, communicate in writing to avoid misunderstandings, and set boundaries by discussing workload capacity.

Additionally, a positive-first response followed by requesting a solution can effectively address urgent tasks without overburdening yourself. It's important to remember that managers often forget or are unaware of their team's workload, so sharing your list of tasks can lead to better understanding and potential delegation of responsibilities. Overall, managing expectations and being a person of integrity are crucial for maintaining trust in teams.

• Unfulfilled expectations are the catalyst for friction in relationships.
• Trust in teams consists of integrity-based and competency-based trust.
• Three rules for maintaining trustworthiness: commit and deliver, communicate in writing, and set boundaries.
• A positive-first response followed by requesting a solution is an effective approach to address urgent tasks.
• Sharing workload information can lead to better understanding and delegation of responsibilities.
• Managing expectations and being a person of integrity are vital for maintaining trust in teams.

Unfulfilled expectations can lead to friction in relationships, so managing expectations, demonstrating integrity, and maintaining trustworthiness are crucial in teams.