Building trust with better tech
Hey, government agencies! The ’90s called and they want their technology back. Luckily, AI is an equal opportunity game-changer—and that includes the public sector. In fact, new research shows that governments around the world are poised to fundamentally rethink the way they work, creating truly people-centric experiences that change how citizens feel about their public institutions. Friendly, efficient government service? Who woulda thunk it! Dig in. ?
Rethinking government?
How tech can build trust—and the AI Pacesetters leading the way?
Dealing with convoluted, bureaucratic processes ranks right up there with root canals and flat tires. But with AI and an open mind, those processes could be transformed into seamless experiences. Our research partner ThoughtLab surveyed 1,248 government IT leaders in 20 countries and identified a small cohort of agencies already using AI to deliver people-centric experiences that build trust and confidence in government. Meet the Pacesetters!?
Walking the public sector tightrope?
The pressure to modernize government operations—safely and securely—is on ?
Just like many private companies, public organizations are being asked to do more with smaller budgets. Oh, and digitally transform legacy operations into delightful constituent experiences while they’re at it! It’s a tall order—but one that can be achieved with a strategic approach to AI in government.
Move fast and don’t break things?
How GenAI can help accelerate government services?
It’s harder than ever to balance the needs of constituents with the complex regulatory environments of the public sector. But with the right approach to GenAI, governments can design and deploy critical, compliant workflows across departments with government-grade security. The result? Better experiences for citizens and government employees. Everybody wins!
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2 周Amazing to cross an article like this! When public agencies adopt people-centered tech, building trust and making services truly accessible are truly important. Here’s to a future where navigating any government feels as seamless as any top-tier customer experience.
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Executive IT Professional. Principal Solution Architect and Manager, Strategist and CEO. Member of INCOSE. “If you are dreaming, don’t dream too long, make it happen! Life is too short “ (Jan B). "
2 周Vision: Can you envision a fully automated government or a government entity in a near future? Why not? With the AI and Automation advancement soon it will become a reality. As part of Sky Computing www.skycomputing.biz strategy, a while ago we published a paper introducing a fully automated enterprise, or what we call Autonomous Enterprise of the Future https://www.dhirubhai.net/posts/jan-borowski-atlanta_autonomous-enterprise-of-the-future-activity-7179352760662790144-JETs?utm_source=share&utm_medium=member_desktop. The strategic architecture in that paper explains how future fully automated enterprises will operate. That architecture is applicable to any organization where processes can be automated. Welcome to an AI Run Government of the Future!