Building Products that Scale: Lessons from Giffgaff and Checkatrade with Kim Faura

This week, we’re bringing you an insightful conversation with Kim Faura, former CCO of Giffgaff and Checkatrade, two iconic companies that he helped scale to incredible heights. Kim has an extraordinary track record, having played a key role in growing Giffgaff from a startup to a ￡500m+ business and doubling Checkatrade’s revenue during his time there.

?? What’s in this episode?

Kim shares the strategies behind scaling these companies, focusing on customer-centric growth, platform liquidity, and data-driven decision-making. He also dives into his leadership philosophy, offering advice on balancing personal care with direct challenges to build and lead high-performing teams.

?? Episode Highlights:

• Scaling Strategies: How Kim doubled traffic, leads, and revenue at both Giffgaff and Checkatrade.
• Customer-Centric Growth: Learn why putting customer experience first is key to long-term success.
• Platform Liquidity: How balancing supply and demand can make or break marketplace businesses.
• Leadership Insights: Kim shares actionable lessons on driving growth with radical candour and data-backed decisions.

If you’re a product manager, agile coach, or business leader, you don’t want to miss this episode—it’s packed with actionable insights for scaling your products and improving customer satisfaction.

?? Listen Now:

• Spotify: https://open.spotify.com/episode/65FzINkHJrOVQpNdqw1Jkn?si=QRGHUiY0QUObLvTcEGQNFw?
• Apple Podcasts: https://podcasts.apple.com/gb/podcast/building-products-that-scale-lessons-from-giffgaff/id1605120218?i=1000669999339?
• YouTube: https://youtu.be/2yRlNW9oL0c?si=dMPLyNDa7LkqHmev?

?? Connect with Kim Faura:

• LinkedIn: https://www.dhirubhai.net/in/kimfaura/?

Tune in to learn how Kim led two companies to phenomenal growth and how you can apply these strategies to your own business!