Horizontal Digital的动态

We are pleased to announce https://hubs.li/Q02xd7Wl0, our Gold Partner for the World CX Summit and Awards. https://hubs.li/Q02xd7Wl0 is a leading provider of advanced AI technology with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human assisted and to build GenAI-enabled applications. https://hubs.li/Q02xd7Wl0 takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, https://hubs.li/Q02xd7Wl0 helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando https://hubs.li/Q02xd7Wl0 has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe. Do not miss this exclusive opportunity to interact with these experts at theWorld CX Summit and Awards. Register now: https://hubs.li/Q02xd6vn0 #WorldCXSummit #AI #HybridCloud #DigitalTransformation #Innovation #QuantumComputing #IndustrySolutions #Networking #Opportunities

?? Exciting News to Share!?? Hello, LinkedIn family! I’m thrilled to announce that I’ll be presenting at the prestigious 5th Africa Annual CX Conference on a topic that’s close to my heart and pivotal in today’s digital era: AI & Machine Learning in Customer Experience (CX). ?? As a Senior Solution Engineer at Infobip, I’ve witnessed firsthand the transformative power of Virtual Chatbots and General AI in the BFSI industry. These innovations are not just changing the game; they’re redefining it. ?? In my talk, titled “The AI Revolution in CX: Navigating the Future with Virtual Chatbots & Gen AI,” I’ll dive into: The latest trends in AI & Machine Learning that are shaping customer interactions. Real-world applications and success stories of AI in the BFSI sector. Strategies for integrating AI solutions to enhance customer engagement and satisfaction. I invite you all to join me for a session full of insights, discussions, and networking opportunities with industry leaders. Let’s explore the future of AI together and unlock the potential it holds for enhancing customer experiences. ?? RSVP Now https://lnkd.in/dMW82Pqr Looking forward to seeing many of you there! #ICXConference #AIinCX #MachineLearning #VirtualChatbots #BFSI #Infobip #Innovation #Technology

Don’t wait to get future-ready! From streamlining automation processes to enabling advanced data-driven decision-making, AI is transforming industries across the board. It’s no longer just about staying competitive—it's about leading the charge. Now's the time to leverage AI to unlock new efficiencies, enhance customer experiences, and drive innovation. #AIInnovation #FutureReady #DigitalTransformation #AIFuture AMPCONNECT MDX Solutions Middle East Amr Abdelsamad Bincy Jacob Atif Usman asim ahmed Shaji John PMP? CISM? MBA Akash Surendran Prashanth Nair Anjana Dileep Anjali Devi Kaif Khan Navodya Madhavi

As we apply the finishing touches to our report into "Using AI to excel with Services", work is underway on our September 26-27 event in Düsseldorf, focused on "Rethinking The Customer Journey With Digital". Registrations for the event are now open. Sign up now and join your peers in shaping the initial research that, alongside real-life case studies, will form the basis of our conversations in Düsseldorf. We will validate those initial viewpoints and share the final report shortly after the forum. The sooner you sign up to a Service Business Forum, the more value you gain. It's hard to hear and be heard from the sidelines. So be at the heart of the conversation about how to leverage #digital to optimise your customers' journey and maximise the benefits for you and your ecosystem. https://lnkd.in/dB54Eqm9 #AIinService #CX #ServiceBusiness

Technological advancements will take center stage in Contact Center M&A. The integration of AI, automation, and data analytics is poised to revolutionize customer interactions and operational efficiencies. We hope you find the insights shared in Contact Center Review both valuable and engaging. If you have any questions or wish to discuss any of the topics further, please reach out to: Ripun Jai Mehta | Pankaj Arora | Anuj Jaisinghani | Mohit Kamra For more insights from Novistra, please visit: novistra.com/insight #ContactCenter #MergersAndAcquisitions #AI #Automation #DataAnalytics #CustomerInteraction #CX

?? Exciting Announcement! - Seb Reeve to speak at Call & Contact Centre Expo UK We are thrilled to announce that Seb Reeve, Director of Product Strategy, BIC Customer Experience Applications at Microsoft, will be speaking at the Call and Contact Centre Expo 2024! Session Name: Empowering the Future: Exploring the Future of Consumer Behaviour in the Era of AI Date: 27-Nov-2024 Time: 11:00 – 11:30 Click here to secure your tickets : - https://shorturl.at/BiLNX How do we empower people in the era of AI? This session explores the profound shifts in consumer behaviour that we’ve seen from our customers’ early adoption of Microsoft’s Copilot solutions. The mindsets, tools, and routines of employees in the workplace are evolving, and while the core principles remain, their actions are transforming quickly. The contact centre stands at the nexus of these significant changes, forming a crossroad between the consumer, the agent, the brand, the tech, and now the AI that charges those pathways. Launching a modern contact centre amidst such rapid transformation requires empathy and foresight to navigate the uncertainty of these shifts. Any change can be met with resistance, and a change of this calibre that requires time, money, and specialisation demands a deep understanding of how to empower people in this new age of collaboration between people and technology. And more is yet to come: Agentic AI is on the horizon. How will we adapt? About Seb: Having spent more than 20 years obsessing about how customer experience intersects with technology, Seb has finally decided to admit that this is not just a phase. In his current role at Microsoft, Seb is responsible for the strategy and evangelism of the Customer Experience Applications (CXA) solutions portfolio – including the newly-launched Dynamics 365 Contact Center – helping brands to use AI and machine learning tech to create extraordinary experiences that consumers actively choose to use, driving measurable results for their business. Don’t miss this opportunity to gain valuable insights and explore the future of consumer behaviour in the era of AI! Full Agenda Here - https://lnkd.in/eg2d4pXd #CallAndContactCentreExpo2024 #AI #CustomerExperience #Leadership #Microsoft #IndustryInsights #FutureOfWork #Empowerment

Exciting times at Zendesk! ?? Today, we’ve unveiled groundbreaking innovations that elevate our all-in-one service solution, deepening the synergy between human expertise and AI. Currently in New York for the AI Summit, I’ve had the opportunity to connect with customers and partners to explore how AI can tackle current and future business challenges while unlocking new possibilities. The conversations have been truly inspiring, and I’m eager to share some key takeaways soon. Here’s a glimpse of what our latest features can do for businesses: ?? Automate up to 80% of customer requests using omnichannel AI agents, with no AI training required ?? Autonomously resolve over 50% of voice calls with AI-powered agents ?? Boost efficiency with our proactive agent copilot, now seamlessly integrated into Zendesk’s AI-powered workspace ?? Dive into more details on these game-changing innovations from the #ZendeskAI Summit: https://zdsk.co/3XXNGU2 #AI #Innovation #CustomerExperience #ZendeskSummit #FutureOfWork

Big news! Movate has been recognized as a?Global Leader?in the?ISG Provider Lens? Contact Center - Customer Experience Services Global 2024 report?for its AI and analytics capabilities! ? ISG acknowledged our leadership in?Intelligent CX, Digital Operations, and Intelligent Agent Experience, highlighting our expertise in Conversational AI, Generative AI, and cloud-native platforms. This recognition highlights our commitment to transforming customer experience through data-driven insights and ROI-focused digital solutions. With the launch of?Movate AI, our holistic AI suite, we’re driving enterprise reinvention by integrating our award-winning platforms with a modular GenAI framework, enabling smarter, outcome-driven interactions. ? ISG also highlighted Movate’s expertise in transforming operations through its digital maturity navigator, flexible hybrid workforce models, and?proficiency in integrating digital infrastructure and AI/GenAI solutions. Additionally, our?Movate EDGE framework was recognized for improving employee experiences through AI, analytics, and automation. ? At Movate, we remain committed to reshaping customer and employee experiences through cutting-edge technology.?Thank you,?Namratha Dharshan (Chief Business Leader) and the?ISG (Information Services Group) team, for the recognition! You can grab the copy of the report here: https://lnkd.in/g3pZWJB6 ? And read the entire news piece here: https://lnkd.in/gDukmuaX ? #CXInnovation #MovateAI #GenAI #EmployeeExperience #ISGProviderLens #Movate #DigitalTransformation #AI #Automation #CustomerExperience

Catch part 1/2 of our TDCX Talks highlights! ??? We welcomed over 200 business leaders at our recent event, Creating Powerful CX in the Age of AI, bringing together a diverse crowd eager to learn, network, and engage with the latest advancements in CX and digital transformation. ???? Here’s a brief recap of key takeaways: The 5Cs of Customer Expectations: Consistency, Convenience, Competence, Customization, and Continuity are essential pillars for meeting and exceeding customer expectations. ???? Seamless Customer Journeys: Delivering great CX requires every touchpoint along the customer journey to be seamlessly integrated, giving companies a 360-degree view of each customer. ???? Balancing AI with Human-Centric Strategies: Even with advances in AI, customer service still relies on human-centered strategies to unlock AI’s full potential, fostering better engagement and support. ??? A special thanks to our partners, NICE, Microsoft, Genesys, and SUPA, for supporting this event! ???? #TDCXTalks #CX #AI #Outsourcing

Continuing our WE3 SmartTalk journey in 2024, this July, we'll explore how Artificial Intelligence (AI) is revolutionizing the utility industry's customer experience landscape. ? Join the session- The AI Imperative of Customer Experience in Utilities: Transforming Engagement and Operational Excellence ? Date: July 16 Time: 10-11 AM PST Location: LinkedIn Live ? https://lnkd.in/geNVqmy5 ? Deepak Garg and James Douglas- industry's two veteran thought leaders are all set to cover these fascinating topics: ? ?? Real-world examples of AI utilization in the utility industry, enhancing customer support with chatbots and virtual assistants. ?? How AI technologies optimize grid operations, streamline workflows, and swiftly respond to changing customer needs. ?? Exploring the latest emerging AI technologies and their future impact on the utility sector. ?? Addressing challenges and ethical considerations of AI integration in the utility sector. ? Mark your calendars and join us for an insightful session that will shape the future of utilities. Register Today - https://lnkd.in/geNVqmy5 The WE3 Summit #WE3SmartTalk #InnovationSeries #ArtificialIntelligence #UtilityIndustry #CustomerExperience #FutureOfAI