Building mission-critical systems: behind our user-centric WMS/TMS software
“We’re building mission-critical systems at CartonCloud, so the process is very important for us to ensure we’re developing and releasing products at the highest quality,” CartonCloud Chief Technical Office Kenji Kimura explains.?
CartonCloud’s WMS software is used by over 400 warehouse and transport companies across Canada, the United States, Australia, and the Pacific, with over 23,000 active users each day.
Simplifying the complexity of the logistics industry, by?removing manual paperwork,?data entry?and?reporting, building smart and flexible logic around everyday tasks such as charging and invoicing, building accuracy into workflows with barcode scanning, inventory scan-move, and electronic capture of proof of delivery, plus many more features.?
Intuitive design is about understanding your user, their environment, and the outcomes they want — to create a system tailored to their needs.?
Customer-centric design
“In everything we do, we have a focus on what we’re delivering for the customer, and the value we provide them,” said CartonCloud Head of Engineering, Andrew Shirzad.
For CartonCloud's Warehouse Management Software (WMS) and Transport Management Software (TMS), this focus on value extends from the platform design, to functionality, and how users interact with multi-device applications.
One area the software excels in is in providing seamless software integrations with end-customer online ordering platforms, accounting software (like Xero, Quickbooks, and MYOB), and other systems they, or their industry partners, are using. CartonCloud has over 10,000 integrations built for customer accounts, allowing seamless data flow between systems, that allow these logistics companies to get on with their day, without the hassle.??
Another feature adding value through ease of use is the mobile application, one of the most user-friendly WMS/TMS mobile apps on the market.?
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From the user interface (what you see on your screen) to the complex logic and software functionality under the surface, the CartonCloud mobile app works seamlessly and intuitively for users. The features have been designed and developed specifically to ease the pain points of drivers and warehouse personnel, simplify complex tasks, and provide easy access to the information and features they need.
Watch this interview with CartonCloud Chief Technology Officer and Head of Engineering, as they discuss the processes behind CartonCloud's intuitive software design.
Continuous updates?
“We want to create a stable environment for our customers to use,” Mr Shirzad said.??
“The software is up to date with the latest developments, and adaptable to the future, but we don’t want our customers to be exposed to the day-to-day changes of technologies. On the other hand, we also understand the need to adapt to new technology and see how it affects our product, and what opportunities we have to enhance what we do.”
With continuous updates and the development of new features, the system can grow with you. Users can stay abreast of the latest technical developments in the industry and get the most from new features, without the need to change or replace their system.?
On the surface, it seems simple — it’s effective, easy to use, and feels intuitive. However, to achieve software that is ‘simple’ and intuitive takes time, research, and an innovative team.