Building and Leading a High-Performance, Innovative Startup Team: Like Coaching Football and Training Special Forces Teams
Martin Milani
Pioneering and Transformative CEO, CTO & Board Member | Leading Innovation in Cloud, Edge, AI, Energy & Digital Transformation | Driving Strategic Vision and Impact Across Multiple Industries
In the fast-paced world of startups, building and leading a high-performance team is like coaching a football team or training special forces. Success is driven by strong relationships, trust, team cohesion, speed, agility, adaptability, and a unified vision.
1. Game-Day Strategy: Vision as Your Playbook
Like in football and special forces, no team or unit embarks on a mission without a strategic playbook. In a startup, this playbook is the long-term vision, guiding the team through challenges and toward success. However, it's important to distinguish between strategy and tactics, as they are often confused. Strategy is the overarching plan that outlines the direction and long-term objectives of the organization, while tactics are the specific actions or short-term steps taken to achieve these goals.
In football, the strategy might be to win the game by exploiting the opponent’s weak defense, but the tactics are the individual plays or maneuvers executed on the field to make that happen. Similarly, in a startup, your strategy could be to dominate a niche market, but your tactics will shift depending on the situation—whether it's adjusting your product, launching marketing campaigns, or making key hires.
As your organization grows and evolves, so must your tactics. What works in the early stages of a startup might not be effective as the company scales. This is where team building becomes intertwined with your tactics. A high-performance team needs to be adaptable, able to shift gears in response to tactical changes while still staying aligned with the broader strategy. Building a team that understands both the strategic vision and the flexibility required to execute shifting tactics is critical to long-term success.
The stronger and more cohesive the team, the more fluidly they can move between strategy and tactics, knowing when to stick to the overarching plan and when to make tactical adjustments in real-time. As your organization shifts and grows, team cohesion and a deep understanding of both strategy and tactical execution allow the company to remain agile, focused, and capable of overcoming any challenges.
2. Building a Team Through Relationships and Cohesion
Building a startup team means building strong relationships and fostering cohesion through personal connections. In fast-paced environments, team cohesion doesn’t develop overnight—it’s built through consistent, meaningful interactions. Face-to-face time is critical, whether it’s during formal meetings, casual discussions, or spontaneous problem-solving sessions. The more time team members spend together, the deeper their trust and understanding becomes, which is essential for high-performance collaboration.
Sharing experiences, both successes and failures, strengthens these bonds. Much like soldiers sharing battle stories after a mission, startup teams grow closer by reflecting on their challenges and victories together. These shared narratives create a sense of shared purpose and resilience, turning individual achievements into collective victories. When team members openly discuss the obstacles they’ve overcome, it builds camaraderie and fosters a sense of belonging that motivates the entire group to push forward.
Continuous feedback also plays a crucial role in building cohesion. Leaders who provide real-time feedback help team members stay aligned with the company’s goals and ensure everyone is performing at their best. But feedback shouldn’t be limited to formal reviews—informal, day-to-day feedback, given face-to-face, helps team members adjust quickly and stay focused on the bigger picture. This open communication cultivates a culture where everyone feels supported, heard, and empowered to improve, reinforcing team unity.
Spending time together in various settings—not just in meetings but during meals, breaks, or after-work gatherings—creates opportunities for deeper personal connections. These informal moments are often where true rapport is built, breaking down silos and encouraging more open collaboration. As team members bond through these shared experiences, they become more invested in each other’s success, leading to greater cohesion and a stronger commitment to the team’s mission.
Ultimately, one of the keys to a startup’s success is rooted in the strength of its relationships. Teams that work closely together, communicate openly, and share both the highs and lows of the journey will be more resilient and better equipped to face the challenges ahead. Building a cohesive team takes time, but it’s this personal connection that transforms a group of individuals into a unified force capable of tackling any obstacle.
3. Leading with Real-Time Feedback: Management by Walking
Once the team is built, hands-on leadership becomes essential. Immediate, real-time feedback keeps the team agile and responsive. Leaders must engage directly with team members, offering feedback on the spot—whether by walking up to them individually or gathering the team for impromptu discussions. This real-time communication ensures issues are addressed promptly, team members stay aligned with the overall strategy, and everyone remains focused on immediate goals while keeping the long-term vision in sight.
But true leadership goes beyond just giving feedback; it requires being in the trenches with your team. High-touch leadership means staying late when the team is grinding through tough problems, being there to understand the nuances of the challenges they face, and offering support as they work through solutions. This level of constant engagement creates a culture where leaders are part of the team—not just managing from a distance but actively contributing to the problem-solving process.
By being involved in the day-to-day struggles and victories, leaders foster deeper connections with the team, building trust and solidarity. This involvement not only drives better performance but also shows the team that their leader is willing to work just as hard alongside them. It's this high-touch approach, where the leader is constantly engaged, present, and hands-on, that creates a team culture of resilience, adaptability, and relentless drive.
4. Breaking Down the Big Plays and Missions: Tactical Steps Toward a Strategic Goal
Just as football teams and special forces break down complex strategies into actionable plays or steps, startups must do the same by setting small, achievable milestones that advance the team toward the larger strategic goal. However, true innovation often requires thinking outside the box, employing non-linear thinking to solve complex problems.
One critical step in executing a non-linear vision is the ability to break it down into a series of linear steps. This approach allows the team to work toward the overarching goal while understanding that the path forward may not follow a rigid or predictable sequence. Much like adjusting tactics in response to changing conditions on the battlefield or football field, startups need to be prepared to shift their approach as new information or challenges arise. The sequencing of these steps, or the tactics used, may evolve, but the vision remains constant.
In a startup environment, innovation often emerges from the flexibility to adapt tactics on the fly. While the vision serves as the long-term guiding force, the tactical steps may need to change frequently in response to shifting markets, customer feedback, or competitive pressures. This means the team must be agile, ready to pivot when necessary, and unafraid to reassess their immediate goals. Each small, actionable step toward the vision must be adaptable, but the overall mission should remain clear and steady.
By breaking down a non-linear vision into a flexible sequence of tactical steps, startups can navigate uncertainty with greater confidence. This approach allows for incremental progress while still leaving room for creativity and innovation in how goals are achieved. The key is to ensure that even as tactics and sequencing shift, the team stays focused on the broader vision, allowing the organization to move forward in a dynamic and competitive environment.
Ultimately, close and tight collaboration, ongoing interactions, and clear and constant communication are critical to making this approach work. A team must work closely together, consistently sharing updates, insights, and feedback to ensure everyone is aligned with both tactical adjustments and the larger vision. Through these strong interpersonal connections and real-time exchanges, the team can remain agile, adapt to changing circumstances, and continue making progress, no matter how often the tactical path shifts
5. Building Trust Through Shared Experiences: The Power of Working Closely Together
Drawing from Sun Tzu’s The Art of War, shared experiences are the foundation of transforming a group of individuals into a cohesive, high-performing team. Trust-building through personal interaction is essential, and day-to-day shared moments, where team members work closely in the same environment, create bonds essential for success. Whether solving challenges, collaborating on projects, or simply interacting, physically working together helps build the trust and understanding needed for a team to function seamlessly.
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A powerful example of this is the simple act of eating together. Sharing meals breaks down barriers, fosters communication, and strengthens personal connections. This bond enhances trust, which in turn improves collaboration and performance. In any environment, from the battlefield to commend center and from the shipping dock to boardroom, regular face-to-face interaction fosters mutual respect, loyalty, and a shared sense of purpose. Close interaction doesn’t just build relationships—it fuels a shared energy and drive that remote work struggles to replicate. Teams that work side by side communicate more effectively, resolve issues quickly, and align on goals with greater ease, making them more agile, adaptive, and capable of meeting challenges head-on.
6. Contagious Energy and Relentless Drive: The Heartbeat of High-Performance Teams
Energy and drive are contagious, whether on the football field or in special forces. When a leader brings focus and purpose, the team naturally follows, channeling that energy into innovation and execution. This relentless drive becomes the key to thriving in competitive markets, where maintaining high momentum and motivation can mark the difference between winning and losing.
However, energy doesn’t just appear—it’s facilitated and sustained by leaders who are constantly in the trenches with their teams. Through “management by walking,” where leaders are physically present, walking the floor, and engaging directly with their teams, they infuse the environment with their own energy and drive. Being present and involved helps leaders pick up on the subtle dynamics within the team, sensing when motivation dips and quickly stepping in to reignite the fire.
Leaders who are in the thick of things—working late nights, tackling problems alongside their teams, and staying involved with the day-to-day struggles—create a culture where energy flows naturally. The team feels that their leader is not just directing from above but is there with them, working toward the same goals. This shared experience generates a contagious energy, where the drive to succeed becomes a shared effort, multiplying the team's momentum.
By maintaining this close, high-touch leadership style, the leader ensures that energy doesn’t wane. Instead, it becomes a constant force driving the team to push through challenges, innovate faster, and execute at a higher level, ultimately fostering a culture where high performance is not just expected but achieved.
7. Agility and Adaptability: Adjusting in the Field
On game day or on a special forces mission, the ability to adjust in real-time can be the difference between success and failure. In both football and combat, success often hinges on the ability to call an audible—a sudden change in strategy based on new information or an unexpected situation. Whether it’s a quarterback changing the play at the line of scrimmage or a commander improvising mid-mission, adaptability is key to navigating uncertainty.
In a startup, agility is equally critical. The ability to pivot quickly in response to market shifts or competitive pressures—without losing sight of the larger goal—allows high-performing teams to outmaneuver competitors. Like a football team executing an audible, startups must be ready to change direction at a moment's notice. This requires not only quick thinking but also a team that’s cohesive and prepared to act in unison. When market conditions change or a new challenge arises, a startup needs the capability to assess the situation instantly, adjust the plan, and execute a new strategy just as seamlessly as the old one.
In battle, improvisation is often the difference between victory and defeat. When things don’t go according to plan—and they rarely do—the ability to adapt and make decisions in real-time is essential. Special forces units are trained to operate in highly unpredictable environments, where no plan survives first contact with the enemy. Similarly, in a startup, unexpected challenges are inevitable, and the ability to improvise in the face of those challenges is what separates the teams that thrive from those that flounder. It’s about maintaining composure under pressure and using the resources at hand to craft new solutions on the fly.
Agility and adaptability in the startup world require not only the flexibility to pivot but also the foresight to anticipate potential challenges and opportunities. Leaders need to empower their teams to act decisively when necessary, trusting that each member can adjust to the changing landscape without losing focus on the overarching mission. Hands-on, immediate leadership is critical in these moments of transition. Leaders who are actively engaged with their teams can offer real-time guidance and course corrections, helping to steer the team through sudden changes with clarity and confidence. By being present and directly involved, leaders not only ensure that the pivot is executed smoothly but also reinforce a culture of responsiveness and accountability. This combination of proactive leadership and team empowerment is what enables startups to navigate pivots while staying aligned with their long-term goals.
Crucially, working closely together in a cohesive, well-connected environment is what enables this level of adaptability. Teams that communicate effectively, share a unified vision, and trust each other are far better equipped to pivot and improvise in the face of new challenges. The more closely team members work together, the more seamlessly they can adjust their actions in unison, allowing them to stay agile, focused, and aligned with both immediate and long-term goals.
8. Real-Time Accountability: No Room to Hide
In both football and military missions, there is no room to hide—every action is visible, and every individual’s performance directly impacts the team's success. In high-stakes environments, whether on the field or in combat, close, interactive communication ensures immediacy and responsibility. The same principle applies to startups: real-time communication and feedback keep team members accountable and performance-driven, with no space for ambiguity or inaction.
When everyone knows that issues will be addressed immediately, the team stays sharp and focused. There’s no lag in addressing problems, and no one can evade responsibility for their actions or decisions. Leaders who are present and actively engage with their teams foster a culture of accountability, where challenges are confronted directly, and solutions are implemented swiftly. This visibility promotes transparency—everyone understands that their contributions are visible and valued, reinforcing the importance of their role in the team’s success.
In startups, as in football and special forces units, the pace is fast, and the stakes are high. Delays in communication or feedback can lead to costly mistakes or missed opportunities. Real-time accountability ensures that the team remains aligned with the overall mission and that adjustments can be made instantly, allowing the team to stay agile and maintain progress toward its goals.
Moreover, this level of engagement cultivates a strong sense of ownership among team members. When there’s no room to hide, individuals are more likely to take full responsibility for their work, knowing that both successes and failures will be addressed promptly. This fosters a high-performance culture, where each team member is motivated to perform at their best, and the collective effort drives greater innovation, agility, and success.
9. Discipline and Hard Work: The Special Forces Mindset
In both football and special forces, discipline and hard work are not just desirable traits—they are the foundation upon which success is built. Without unwavering discipline, even the most talented individuals or teams fall short. It’s not enough to simply show up; consistent effort, focus, and the drive to push beyond comfort zones are what separate the good from the great. In a startup, this same mindset is essential. The path to success is rarely smooth, and the ability to remain disciplined through challenges is what enables teams to persist when others might falter.
As Malcolm Gladwell highlights in Outliers, the key to mastery lies in thousands of hours of deliberate practice. This principle—often referred to as the 10,000-hour rule—emphasizes that achieving excellence requires sustained effort and continuous improvement. Whether honing skills on the football field, undergoing rigorous special forces training, or navigating the competitive landscape of a startup, mastery takes time, dedication, and an almost obsessive commitment to growth.
For startups, discipline goes hand in hand with adaptability. The fast pace of the startup environment often means pivoting in response to new information or market shifts. However, this agility does not come at the expense of discipline. Teams must stay focused on their long-term goals while executing daily tasks with precision and determination. It’s about showing up every day with the same level of commitment, pushing the boundaries of what’s possible, and relentlessly pursuing excellence—even when the path forward isn’t clear.
Hard work in this context is not just about clocking long hours—it’s about strategic effort, focusing on the right tasks, and pushing through the inevitable obstacles. In a startup, like in special forces, success often hinges on the team's ability to endure the grind, to maintain focus when others might lose sight of the goal. The startup journey is a marathon, not a sprint, and those who possess the discipline to keep moving forward, even when faced with setbacks, are the ones who ultimately achieve success.
Additionally, discipline in a team environment is contagious. When leaders demonstrate a strong work ethic and model disciplined behavior, it sets the standard for the entire team. This fosters a culture where everyone holds themselves to a higher standard, pushing each other to work harder, stay focused, and continuously improve. This collective drive elevates the team, creating a high-performance culture where excellence is not just an aspiration but an expectation. In a startup, as in football or special forces units, talent alone is not enough. It is the relentless pursuit of excellence—fueled by discipline, hard work, and a commitment to improvement—that leads to success. Those who understand this mindset don’t just survive the challenges of the journey; they thrive, growing stronger and more capable with each obstacle they overcome.
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