Building High-Performing Teams in Global Operations

My Approach to Managing Diverse, Multi-Lingual Teams?

As someone leading global teams across different locations, I know firsthand that managing diverse, multi-lingual teams can be both a rewarding and challenging experience.

At 维布络 , we emphasise five key habits that have helped me foster collaboration, drive operational excellence, and ensure engagement across my teams: Being Respectful, Being Responsive, Always Communicating, Demonstrating Stewardship, and Building Trust.

Here’s how I apply these habits in managing high-performing global teams out of Wipro Romania

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1. Being Respectful: Embracing Cultural Diversity?

One of the first things I’ve learned in leading a global team is the immense value of cultural diversity. Diverse teams bring a range of perspectives and ideas that spark innovation, but to tap into this, I make sure to respect and appreciate each team member’s background. I take the time to understand the cultural nuances that shape their communication styles and decision-making approaches.

By fostering an environment where everyone feels valued and included, I see stronger collaboration and more creative problem-solving. I encourage my team members to share their cultural insights, which helps us build a deeper mutual respect.

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2. Being Responsive: Prioritising Clear and Timely Communication?

Communication is often the biggest hurdle in global teams, especially when we’re spread across different time zones and languages. I’ve made it a point to keep communication clear, simple, and timely. Whether through video calls, emails, or collaboration tools, I make sure my messages are easy to understand, and I encourage my team to do the same.

Being responsive also means being mindful of everyone’s time zones. I rotate meeting times and aim to answer queries promptly, so no one feels left out or delayed. This habit helps us maintain efficiency and alignment across locations.

3. Always Communicating: Fostering Collaboration and Inclusion?

Regular communication is essential for keeping everyone on the same page, so I emphasise transparency and open dialogue within my teams. I actively encourage updates and check-ins to ensure we’re all aligned on our goals.

Creating opportunities for cross-functional and cross-location collaboration is something I focus on because it helps break down barriers and allows my teams to learn from each other. I also pay close attention to team dynamics during meetings. Some members may be more reserved due to cultural differences, so I make it a point to invite contributions from everyone, ensuring that all voices are heard and valued.

4. Demonstrating Stewardship: Setting Clear Goals and Fostering Accountability?

In my experience, teams perform best when they have clear goals to work toward. I take responsibility for setting specific, measurable goals that are aligned with both our broader organisational objectives and the individual strengths of my team members. Regular check-ins and feedback sessions help keep us accountable and focused on achieving our targets.

Beyond just driving performance, I see myself as a steward of my team’s growth. I invest in their development by offering opportunities for learning and mentoring, which not only boosts their skills but also enhances the overall strength of the team.

5. Building Trust: Leveraging Technology and Strengthening Relationships?

Trust is the foundation of any successful team, but it’s even more critical in a global setting where face-to-face interactions are rare. I work hard to build trust by being transparent, consistent, and accessible to my team members. I use technology to keep us connected—whether it’s through collaboration tools or shared document platforms—so everyone has what they need to succeed.

But beyond tools, I make an effort to foster personal relationships with my team, checking in regularly to see how they’re doing and organising virtual team-building activities. When trust is strong, I find that my team is more engaged, collaborative, and resilient.

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Conclusion

Leading high-performing teams in a global operation isn’t just about managing tasks—it’s about creating an environment where people feel respected, heard, and empowered to do their best work.

By applying Wipro’s five habits—Being Respectful, Being Responsive, Always Communicating, Demonstrating Stewardship, and Building Trust—I’ve been able to create a cohesive, productive, and high-functioning team, despite the distances that separate us.

These strategies have been crucial in ensuring we stay connected and thrive in a fast-paced, globalised business landscape.