Building efficiency
The value of well-engineered servers for your business
Building a resilient online business requires reliable infrastructure.
It’s that simple, and that complex. After all, you need to decide if you’re moving into a shared or dedicated server environment, colocation hosting, or self-managed, and you need to pick a service provider with the right levels of efficiency, cost, and capability.
Perhaps one of the key considerations is going to be selecting your server. Is it capable of meeting your performance requirements? Does it come with a downtime guarantee with fail safes in place for immediate remedial action? How does it align with your expectations around reliability, bandwidth, network quality, and scalability?
Servers are designed to meet very specific business needs, and when it comes to hosting and managing an online business, they have to be reliable, scalable and convenient. While many hosting providers purchase servers to fulfil these needs, usually perfectly, there is value in working with a company that builds their own servers from scratch.
What’s the value of a customised server?
Not many companies that play in the hosting space build their own servers, so why do that when there are plenty of service providers that can build and deliver servers without the hassle? The answer lies in two key elements – efficiency and costs.
In a mass hosting environment, building servers designed to meet very specific business requirements and expectations drives economies of scale, extends the lifespan of the server, and reduces costs. Traditionally, when purchasing servers from a vendor, service providers are invariably locked into that vendor’s platform and lifecycle. When the servers reach end-of-life according to the vendor, they are decommissioned or lose critical support. However, when a company builds its own servers, every part has been hand-picked and its lifecycle can be extended with ongoing support and in-house expertise, without compromising on performance.
Translated, this means your business enjoys ongoing efficiencies in terms of hardware capability while your service provider takes the costs that would have been spent on a hardware refresh and applies them to improved economies of scale, service provision, and capabilities.
Transforming the data centre
Standard servers are one size fits all which means they are not optimised for existing data centre floor space. This results in fewer servers. Customised servers can be built according to very specific workloads and to optimise data centre space. As components are bound to this specificity – a fan is chosen for a server build as it transfers the correct amount of air flow per minute, for example – you avoid the challenges of an over-engineered solution and benefit from reduced costs, improved power consumption, and overall data centre optimisation.
When your service provider is hosting more than 11,000 physical servers within a facility, these incremental changes and benefits have a profound impact across the entire ecosystem.
Customised componentry
Taking the conversation back to components, a company building its own server can select hardware with longer product road maps that allow for more sustainable data centres and server lifecycle. Also, if your service provider has spent time investing in research and development (R&D) unpacking how to optimise how they build their servers and which components are best fit for purpose, this has the added value of reducing R&D costs significantly over time.
How? Because the company now has a clear visibility into which components it requires, the lifecycle of the servers, the impact on the hosting system, and the value they deliver to the business and customers. The result is a very stable environment with built-in compatibilities and again, delivers reduced costs back to the business and customers.
The xneelo advantage
xneelo has been developing, building, and investing in server R&D for years, creating solutions that are customised for our data centre environments.
As a result, our environments are sustainable and cost-effective, reducing power demands and constraints while improving the quality of service delivery and value. Our commitment to ongoing R&D ensures components are always best in class and relevant for server loads and requirements, and we ensure our systems are backwards compatible to also support legacy systems hosted by our customers.
There is also immense value in our commitment to building our own servers across support, reliability, and disaster recovery. Our dedicated engineering teams have in-depth knowledge of our server products, so if anything goes wrong, we can resolve it without relying on external support teams. This offers peace of mind to our customers who know that they get compatible servers within a highly agile and well-engineered ecosystem that meets their unique business expectations.
Access help on the go from your Control Panel
The xneelo Control Panel has a number of customer support features that provide you with assistance when and where you need it. It’s all part of our commitment to offer you the best possible hosting experience.
As an xneelo customer, you have instant access to the following range of support features from the Control Panel.?
Dedicated help
You have access to dedicated help, exclusive to the Control Panel. You’ll find the help widget on the bottom right of your dashboard where you can create a ticket, start a live chat, review us or link out to our Help Centre for troubleshooting assistance – wherever you are.?
Along with other tools in the Control Panel, this can be accessed remotely across any device at any time.
Real-time live chat?
Live chat is now accessible from the xneelo Control Panel. It’s an easy and convenient way to get immediate support from the consultants you’re familiar with where and when you need it 24/7. And because you’re already authorised in the Control Panel, you will not have to validate your identity every time you start a new chat.?
Share your thoughts with us
To create a seamless, user-friendly and efficient experience, we invite you to tell us how you’re finding the Control Panel, or suggest any improvements via the feedback section in the side navigation.
Your suggestions could become part of future updates and enhancements to the xneelo Control Panel. If your feedback relates to a specific issue or challenge you’re facing, we encourage you to get in contact with our support team via live chat through the Assist Portal.
Here’s how to use the “Have Feedback” section:
We would also like to encourage our customers to join our customer feedback community to help shape our products by taking part in quick feedback sessions. Opt-in for this through the feedback section.
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