Building Accountability in the Project Team

Building Accountability in the Project Team

A leading factor affecting the productivity of a project team is the lack of clear accountability.?There are a few steps the Project Manager should take to ensure that the foundation of sound process to build accountability is in place in the project environment.? Accountability is not something that a project manager dictates and expects the team to deliver, there are conditions, expectations and measures that are required for true accountability. There are three things required to have a clear accountability in the project team: first, provide clear ownership of a defined task; second, ensure the person has the ways and means to do the task; and finally, follow-up with timely feedback and hold the individual accountable for results. It is not enough to make sure everyone has work to do, but they have the means to do it and opportunities to get feedback.? The project manager?should ask these questions before making a team or individual accountable:

  1. Task Ownership. Are their tasks well-defined? Do they know what the results should look like?
  2. Tools and Training. Do they have the tools and training? Do they have the ways and means to accomplish the task?
  3. Timely Feedback. Do they need help? Do they need the project manager to get information, tools, or assistance?

Once the team has all they need to do their work, the project manager should?make sure they all agree on what results are expected, and let them decide how they want to do it.?The project manager then should come back to either praise good quality work, done on time, or encourage better performance if progress seems inadequate.? This might be formalized as a weekly review of project status, to update schedules and assess progress against goals.?The more a project manager uses these three steps, the more profound, powerful, and simple they will become.?

Want to learn more? Enroll in the next session of our online course Leadership in Project Management and start building your leadership skills.?Register here https://lpm4dev.eventbrite.com/?aff=linkedin

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