The Build
Issue 1: September 2023
Welcome to The Build
The newsletter dedicated to helping you build exceptional experiences with Twilio.
Don't fall behind on the latest Twilio product releases and updates! Get expert advice on how to use new functionality to improve customer experience and stay ahead of the curve.
Our insights cover everything from Twilio Flex and SMS and voice messaging, to chatbots, AI, and more.
Stay subscribed to gain access to valuable knowledge and resources that will help take your organisation to the next level.
Bite-sized: SIGNAL 2023
Twilio's annual conference unveiled exciting new developments, including CustomerAI with Voice Intelligence and Predictions. Flex Unify, Flex Mobile, and new native channels were announced to enhance the user experience and add value for customers.
Our team has distilled all the essential information into bite-sized, must-know details.
Are you trying to decide whether to use Twilio in house or engage a Twilio implementation partner? This blog post has everything you need to consider before making your decision.
Upcoming ‘Twilio Talks…’ with Age UK
领英推荐
On Wednesday 20th September, join Alasdair Stewart, Director of Services at Age UK and us, as we delve into the successful 10 week implementation of Twilio Flex. Our focus was on creating scalable and cost-effective services for volunteers and the elderly, and we're excited to share our build experience with you.
Migration guide
If you're using Twilio's Flex UI 1, it's time to think about upgrading to Flex UI 2.0.
Twilio has announced Flex UI 1 end-of-life, which means that you'll need to make the switch sooner rather than later. But don't worry, we've got you covered with our Twilio Flex UI 2.0 migration guide.
The Flex time machine
Quickly get your Twilio Flex Contact Centre up and running with buildNow, a plug-and-play service that simplifies the process. You can customise and expand to your needs, all while hitting the ground running.
Priced-per-plugin, buildNow make Flex simple.
Stay tuned for more insights and best practices.