Build Your Bot, Your Way - With Ease and Efficiency!

At Mediatel Data, we understand that agility and customization are critical for modern Contact Centers. That’s why we’ve developed the?Flow Editor Tool,?a no-code solution that gives you direct control over bot creation.

With this tool, you don’t need a development team or coding expertise to build feature-rich bots. From retail to finance, healthcare to telecom, the Mediatel Flow Editor helps businesses design solutions tailored to their unique customer journeys.

Whether you need a sales assistant bot, customer support agent, or AI-driven voice assistant, our Flow Editor delivers results.

Discover how our Flow Editor empowers you to create voice and chatbots, enabling engaging and efficient conversational experiences. Watch this video to see it in action!

Building Your Bot

Creating a chatbot or voice bot has never been simpler. Mediatel’s Chat Editor tool allows you to design and manage your bot’s structure and flow visually, ensuring a smooth and personalized customer interaction. Below is an example illustrating how to create your bot using our tool.

1?? Start with a Clear Flow

• Begin with the onStart Node, your bot's starting point. This node defines what the bot should do first when the interaction begins.
• Connect this node to the next logical step in the interaction, such as a GDPR compliance message or an initial greeting.

2?? Use Menus for Interaction Options

Add a Menu Node to give customers multiple choices. For example, you can include options like:

• Information about orders.
• Newest releases.
• Frequently asked questions.

Ensure each menu item connects to a corresponding action or response node to guide the customer smoothly through the conversation.

3?? Add API Integrations for Dynamic Responses

• The API Integration Node is used for scenarios where the bot needs to fetch real-time information, such as checking order status or pulling customer-specific data.
• Define responses for successful calls (e.g., “ok”) and fallback scenarios (e.g., “no_info”) in case the data is unavailable.

4?? Define Messages for Clear Communication

Use Message Nodes to deliver specific information or guide the customer further. For example:

• Provide detailed answers based on menu selection.
• Acknowledge an API request’s outcome, such as confirming an order or showing error messages.

5?? Incorporate Ratings for Feedback

Add a Rating Node at the end of the interaction to collect customer feedback.

• Assess the quality of the bot’s responses and overall user satisfaction using a star-based system or other rating formats.
• Connect the feedback to an analytics system for future improvements.

6?? Test and Iterate

Continuously refine your bot by testing the flow and addressing gaps.

• Check all connections between nodes to ensure they follow a logical sequence.
• Verify dynamic responses and ensure all menu options lead to the intended nodes.

Node Types Legend

Why Choose It

Mediatel Flow Editor is the ultimate tool for creating powerful, customized bots without complex coding. With its intuitive drag-and-drop interface, you can easily design sophisticated chatbots and voice assistants tailored to your needs.

? No Coding Required

Empower your team to design and launch bots without the need for technical expertise.

? User-Friendly Interface

The intuitive drag-and-drop interface simplifies bot design for all skill levels, allowing you to visualize and adjust the entire flow effortlessly.

? Stay Flexible

With bots, you can update and refine at any moment and adapt to new trends and customer needs in real-time.

Experience the Future of Aurmatization!

?? [email protected] ?? +40 722 744 417 ?? www.mediatel.ro