The build up to VUX @ VOICE 22 - CAI and NLP 025

After a reflective few weeks, with plenty of discussions with conversational AI teams, conversation design teams, and AI practitioners, it’s clear that there’s a gap in knowledge and understanding when it comes to optimising and improving chatbot performance. In this newsletter, we address the elephant in the room.??

What are the differences or similarities between chatbots and conversational AI? Is there a difference? Are they the same? Looks like we need to clear this up.

Find out the answers

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Join today - Chatbot optimisation: From zero to hero webinar

Learn some of the most effective chatbot optimisation strategies from the industry-leading conversational AI platform, Rasa.

Find out more and sign up

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VUX World @ VOICE 2022?????

We're hosting?VUX World?@?VOICE 2022?in Arlington, VA, on October 11. We’re going to give you everything you need to start and scale your AI automation efforts in your call center. We’re bringing the world’s leading technology providers and their clients, to tell you how they did it, what results they’re seeing and how you can do the same.?

VUX World @ VOICE 2022 is presented by Kore AI.

For 20% off all individual passes, use the code VUX20 ??

Secure your pass

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In the news...

• What should Wikipedia sound like??A new contest?asks you to design its sonic logo.
• Draft EU AI Act regulations?could have a chilling effect?on open-source software.
• Alexa will now offer?brand-driven answers?to product-related questions.
• Google Tasks upgrade?brings Assistant integration and will replace ‘Reminders’.
• Infographic: Don’t let friction damage your customer experience.
• Why humanity is?needed to propel?conversational AI.

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More from the podcast...

Conversational AI for drive through restaurants with Anik Seth, HUEX

Why Conversational AI is really about business transformation with Kevin Fredrick, Managing Partner, OneReach.AI

An AI modelled on the human brain with Peter Voss, CEO, Aigo

Cracking the real world ‘cocktail party problem’ in voice AI with Ken Sutton and Hamid Nawab, Yobe

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About Kane Simms

Kane Simms is the front door to the world of AI-powered customer experience, helping business leaders and teams understand why voice, conversational AI and NLP technologies are revolutionising customer experience and business transformation.

He's a Harvard Business Review-published thought-leader, a top?'voice AI influencer'?(Voicebot and SoundHound), who helps executives formulate the future of customer experience strategies, and guides teams in designing, building and implementing revolutionary products and services built on emerging AI and NLP technologies.

• Subscribe to my newsletter
• Listen to the?VUX World podcast?on?Apple,?Spotify?or wherever you get your podcasts
• Take our free conversational AI maturity assessment