- Frame conversations as learning opportunities: Highlight the importance of learning and hearing everyone’s voice before meetings. Reserve time at the end for final thoughts and assessing the conversation’s quality.
- Notice critical moments: Pay attention to tension or frustration when someone speaks up. Use these moments to reflect and inquire, which helps improve the team dynamic.
- Implement process tools: Create systems for feedback and reflections. Introduce pauses in meetings to discuss important interactions, fostering meta-awareness and comfort in speaking up.
- Focus on long-term learning: Encourage the team to focus on long-term development rather than just short-term targets. Ask reflective questions about leadership and team growth. Recognize and reward open reflection, and share your own experiences to set a positive example.
These tips are adapted from “When a Team Member Speaks Up—and It Doesn’t Go Well,” by Megan Reitz and Amy C. Edmondson.
