Build customer-centricity and secure 2023 business success!
Future-proofing your business starts with listening to your customers and employees. During several roundtables at the end of 2022, we talked to South African businesses about the opportunities for growth and what needs to be implemented to take advantage of them.
People, technology, improving the customer experience and using data more effectively to gain business insight and customer relevance, were common themes throughout them all.
We hope these articles will put you on the right track to capitalise on the possibilities that are available for your business to thrive. Ready, set, go!
WORTH READING
Refocusing the value chain on customer success
The technology channel is under pressure to not only get the customer on board, but keep them there. We need to convince customers to renew yearly subscriptions or even monthly by proving our value.
Digitalising B2B technology sales
The global business-to-business (B2B) ecommerce market is booming, representing an estimated $8 trillion in annual sales and forecasted to grow at a compounded annual rate of 18.7% through to 2026.
The necessity of a personalised customer experience
The digital environment has given modern customers a vast array of pathways to engage with their favourite brands. Customers are tech-savvy, demanding and their expectations are ever-evolving.
MORE ARTICLES WORTH READING
New tech can save companies substantial investments in OPEX
Every business owner – however big or small their company, wants to lower operating costs. It remains one of the most effective ways to save money and boost business profits. So, have you heard about MR technology?
Supporting the growth of SMBs cloud strategy
SMBs are taking stock and thinking deeply about their cloud infrastructure, security and POPIA compliance - to just name a few. Here are the projects that SMBs are focusing on to future-proof their businesses.
Upgrade unsupported software before it’s too late
Nothing is made to last forever, and nowhere is this truer than when it comes to software. A recent example of this was Microsoft announcing that support and security updates for Office 2013 will be coming to an end on 11 April 2023.
WORTH WATCHING
Dell VxRail, your answer to sturdy tech infrastructure
Infrastructure issues not only impact productivity and efficiency but can also damage your company's reputation. Enter Dell’s VxRail which supports your diverse workloads with many configurations, can take any application you add to it and protects your data with multiple layers of security.
Now you understand how your business can remain relevant and get ahead of the game, you can confidently embrace change and enjoy the opportunities 2023 has to offer!
Chairperson at I j trollers
2 年Yes tank You