BT

Ah, the joys of dealing with this company especially when they lie to your face when you’re looking at the situation, in real-time.

The non-existent support from BT tells you there is no issue whatsoever, they are looking at it, and have tested it, and it is not reporting any errors or any drop-in service when you can clearly see otherwise.

Over the weekend not for the first time many occasions in the past 7 years my broadband speed dropped off the planet.

To those data engineers and network specialists on LinkedIn, I’m supposed to have 150 meg down at 30 meg up with a minimum guarantee of 100mg

Here is a snapshot of 1 hour below: -?

Yes, I was in the office catching up on paperwork on a Sunday.

The amazing part is BT the communication company cannot communicate, well they can but only 1 way, they will not accept proof of anything by email ( called plausible deniability in my book) on their joke of a technical support line, or as I call it their frontline brick wall deny everything service, and under all circumstances, it’s the customer's fault no matter what!

Over nearly 7 years I have had to call them out and take time off work multiple times, including waiting for them not to turn up on many occasions.

On many occasions, I even told them where the fault on their network was and how many meters and in what manhole it was, only to be told we have to check your property 1st as it's normally in the customer's property.

For the record, they have never found a problem inside my property despite charging me for the visit on occasions and trying to blame me even though the fault was outside every time.

And, me having to fight to get the money back, but they refused to refund it and credited my account after hours of my complaining to them, with multiple calls and rejections, if you have ever been on hold in their so-called support line you know what I mean.

It has always been an external fault in their network, either the cabling, a joint or their equipment, it has cost me thousands of pounds of my time over these years because of their ineptitude deceit and lies in my personal opinion.

Just for the record many of you may not realise, I’m also a data network engineer and went through the process of checking every cable every fly lead, and wire mapping every connection including using my fluke LIQ-100-IE, along with using 3 different Routers over 6 hours allowing settling/balancing time; all giving the same results, there is nothing wrong with my internal wiring, before I even bothered phoning, including conducting numerous speed tests including theirs see below. 1 minute apart on theirs using 3 setups listed below?

I plugged directly into their port with their router and 3 meters of cable to my laptop, also did it with 2 different PCs which were in the same room 2 meters away, and tried 3 different tested leads, getting the same results, I did this 2 hours apart on their router and 2 others over 6 hours, same appalling results, on every setup.

Yet whilst I was talking to their deplorable support team and taking these tests on their own system, they were stating there was nothing wrong with it and it was working fine!?

It's not the 1st time I have tried to deal with this deceitful company, but it will not be long before it’s the last, I have been with BT for nearly 45 years and the past 7 have just been a nightmare of appalling services and total denial, and massive cost to me.

If you're with them or using their infrastructure even unknowingly, I feel sorry for you.

And yes they won't accept an email showing this, so having given up on the deceit and constant obfuscation, I'm publishing it on LinkedIn for the world to see, as their support people refuse to receive it.

BT; The communication company that will not communicate except to deny everything and blame the customer in my personal opinion.