BT Announces New PSTN and ISDN Switch-Off Date: January 31, 2027
BT Announces New PSTN and ISDN Switch-Off Date: January 31, 2027
BT has announced a revised switch-off date for Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) lines. The new deadline is January 31, 2027, extending the original deadline from December 2025. This extension is crucial for both businesses and individuals, impacting various operations.
As the transition from analogue to digital landlines continues, Talk UK is committed to keeping our customers informed about developments in the UK's full-fibre future. If you use PSTN or ISDN lines for calls, alarms, fax machines, PDQ machines, CCTV, or broadband, you will need to switch to digital solutions.
Why the Delay?
The delay aims to ensure a smoother transition for vulnerable customers and those with additional needs. It provides extra time to migrate these customers to digital landlines, ensuring they receive the necessary support and equipment.
The extension addresses concerns from individuals who rely on telecare devices, such as personal alarms, which stopped working during initial switch-off tests. Nearly two million people in the UK use these alarms, and the revised timeline aims to ensure their continued functionality.
BT will also use this time to:
- Complete testing and validation of new digital solutions.
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- Resolve technical issues.
- Conduct quality assurance checks to meet customer expectations.
Impact on Talk UK Customers
The switch-off delay gives us more time but we remain committed to transitioning all customers. This 13-month extension allows us to enhance our services and support your migration to digital solutions effectively.
Behind the Scenes: Enhancing our Services
We are working on exciting updates to improve our services and better assist customers requiring additional support. Talk UK continues to refine our approach to ensure a smooth and tailored transition, aligning with our commitment to social responsibility and industry best practices.
We will keep you informed about the PSTN switch-off and any changes affecting your services. If you have questions or concerns, please reach out to our team for support.
For expert guidance, contact your account manager to discuss your migration options. We are here to support you every step of the way.