Bryd Journal: Your Monthly Insights on Digital Innovation and the Future of Work

November 2024

??? IN CASE YOU MISSED IT

From groundbreaking AI tools to exciting updates in workplace collaboration, here’s what’s making waves:

Agentforce World Tour NYC

The Agentforce World Tour in New York City showcased how AI and human collaboration are revolutionizing business operations and customer success. If you missed it, don’t worry—we’ve summarized the key takeaways for you:

• Cutting-edge Salesforce AI tools are empowering teams.
• Businesses like Saks Fifth Avenue are leveraging these tools to redefine collaboration and efficiency.

?? Catch the Highlights Here

Slack AI Agents Are Here!

Slack has introduced a suite of native AI agents to its rebranded Slack Marketplace:

• Automate workflows, content creation, and task reminders directly in Slack.
• Use AI-powered assistants for smarter collaboration and quicker data retrieval.

Bryd Tip: These innovations bring actionable intelligence directly into your workspace, making everyday tasks a breeze.

?? Explore More

?? WHAT'S NEW

Transform how you collaborate with these innovative tools:

?? Broadcast Bot for Slack

• This bot is your go-to solution for sending customized messages to specific channels or individuals without overwhelming your main Slack threads. It ensures everyone gets the right updates at the right time, keeping communication clean and efficient.

• Use cases: Company-wide announcements, department-specific updates, or event reminders.

?? Google Data Connector

Save time and reduce manual work with our proprietary SCIM-based connector. It seamlessly pulls Google profile data into Slack, making it simple to find, share, and manage profiles.

Benefit: Streamlined onboarding and effortless team collaboration with always-updated profiles.

?? Tableau Slack Usage Dashboard

Gain deeper insights into how your teams are engaging with Slack. This dashboard visualizes key usage metrics, helping you identify active and underutilized areas of the platform.

• Impact: Drive adoption by targeting underperforming departments with focused training or resources.
• Example: Compare activity levels across teams to prioritize where to introduce Slack workflows.

? Approvals Bot

Simplify the process of submitting, reviewing, and approving requests.

Features:

• Configurable forms to match your team’s specific needs.
• Tiered approval workflows with clear visibility into who’s responsible.
• Notifications in designated channels to ensure timely reviews.

Best for: Procurement, leave requests, or expense approvals.

?? Announcement Bot

Automate workspace-wide announcements with ease. Whether you’re sharing key updates or notifying teams of system changes, this bot ensures timely and targeted communication.

• Key Feature: Schedule announcements or trigger updates based on specific events.
• Use it to: Minimize miscommunication and enhance transparency within your organization.

These tools are crafted to enhance your Slack experience, making it more intuitive, efficient, and perfectly aligned with your team’s needs.

Bryd is just getting started, delivering smarter, innovative Slack solutions that help businesses excel.

READY TO TRANSFORM YOUR SLACK WORKSPACE?

?? Contact Us For a Personalized Demo.

?? Browse All Bryd Apps to explore more solutions for your team.

?? Start Now: See the difference these tools can make in your organization today!

?? BEST PRACTICES: TIPS AND INSIGHTS

Unlock the full potential of your customer support operations with Bryd's expert practices. From AI-powered integrations to streamlined workflows, discover how Bryd is empowering teams to deliver exceptional service through Salesforce and Slack.

Dive into these game-changing strategies below:

?? Empowering Businesses with Agentforce Practice

Bryd ’s Agenforce Practice is transforming how businesses support their customers with AI-powered solutions integrated into Salesforce Service Cloud and Slack :

• Tailored Implementation: From setup and customization to training, Bryd ensures your support teams fully leverage AgentForce’s predictive insights and automated workflows for personalized service.
• Real-Time Collaboration: Integrating AgentForce with Slack creates a seamless hub where agents can manage cases, share insights, and track progress—all without switching platforms.
• Streamlined Support: Automate case updates, prioritize tasks, and ensure accountability to deliver timely and efficient customer experiences.

?? Learn More About Agentforce Practice

? Slack Agent Practice: Centralizing Customer Support

Bryd’s Slack Agent Practice transforms Slack into the ultimate workspace for customer support teams:

• Collaborate Seamlessly: Dedicated channels let teams discuss cases and solve issues efficiently.
• Streamline Communication: Automate workflows to manage updates and route information.
• Real-Time Updates: Access instant case data to ensure every customer receives the support they need, when they need it.

With Bryd, your teams will have the tools to manage cases effortlessly, drive support efficiency, and elevate customer satisfaction.

?? Get Started with Slack Agent Practice

?? Transforming Businesses Processes with Einstein AI Practice

Bryd's Einstein AI practice transforms Salesforce with smarter decisions, automated workflows, and personalized interactions.

• Collaborate Better: Use AI insights to align teams and boost productivity.
• Streamline Engagement: Automate responses and prioritize leads for efficiency.
• Stay Informed: Access real-time analytics and actionable forecasts.

?? Discover More About Einstein AI Practice

?? CUSTOMER SPOTLIGHT

From Chaos to Clarity: Pavilion’s Slack Success Story

Discover how Bryd helped Pavilion—a network of 10,000+ professionals—turn their Slack workspace from a chaotic labyrinth into a seamless, engaging community hub.

With strategic channel restructuring, feature optimization, and collaborative solutions, Pavilion achieved a 33% boost in member engagement and their highest NPS in over two years.ccess real-time case data for timely action.

?? Read The Full Case Study Here

?? INSIDE BRYD

BRYD’S VISION: A FUTURE FOR ALL

Championing Inclusivity and Sustainability

At Bryd, we’re leveraging Slack and AI to foster inclusivity and sustainability:

• Promoting work-from-anywhere flexibility to reduce environmental impact.
• Creating tools that make work equitable and accessible for all.

?? Discover Our Vision

?? GET IN TOUCH WITH OUR TEAM!

We're here to help! Whether you have a question, need support, or want to learn more about our services, we're just a click away. Schedule a meeting with one of us to get the personalized assistance you need

?? CONTACT US

?? SCHEDULE A MEETING

?? FEEDBACK MATTERS

We’d love to hear your thoughts! If there’s anything you’d like us to cover in future newsletters, let us know.

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