The Broken Coffee Machine Effect: Why Preventative Maintenance in Retail is Critical
In every industry, certain assets are critical to daily operations. While some may think of life-saving equipment in a hospital or high-tech machinery in a factory, retail businesses have their own essential assets that, when down, can significantly impact customer satisfaction and revenue. One prime example? The coffee machine in a convenience store.
"There's a statistic that about 70% of customers just won't come back to that convenience store if their coffee machine is messed up" - Nicholas Febonio , Nuvolo's VP of Enterprise
In this video, hear from Nick on how malfunctioning coffee machines cost a leading convenience store retailer more than just coffee sales—and how they tackled the issue with preventative maintenance.
The Role of Preventative Maintenance
Just like the example above, many retail businesses underestimate how often their critical assets fail—ranging from gas pumps to refrigerators to HVAC systems to much more—and often overlook the root causes of these breakdowns. The good news? With the right preventative maintenance, these failures are avoidable.
Preventative maintenance allows retailers to:
A leading convenience store chain was losing millions due to recurring asset failures, frequent downtime, and inefficient issue reporting.
With Nuvolo, they were able to handle approximately 1.2 million work orders per year and monitor and maintain 1.2 million assets, creating a treasure trove of actionable insights. Comparing repair history and warranty details against an asset allowed the customer to create logical preventative maintenance schedules.?
The result? Lower costs, seamless customer experiences, and stronger brand loyalty.
Learn more about how they optimized their maintenance strategy here.
The Scheduled Maintenance feature of Nuvolo’s Facilities Maintenance product helps facilities managers prevent failures of critical assets and reduce the negative effects of asset downtime by scheduling maintenance during low-impact periods.
By utilizing Scheduled Maintenance, facilities and service managers can customize their preventative maintenance plan based on asset, space, calendar, or utilization
Learn more about Nuvolo's Facilities Maintenance product here.
This newsletter is an excerpt from our latest blog. To learn more about the benefits of preventative maintenance in retail, read the full article here ??