This is a brilliant way to deal with customer service - Credit to David Thorne.

From: Jane Gilles

Date: Wednesday 8 Oct 2008 12.19pm

To: David Thorne

Subject: Overdue account

Dear David,Our records indicate that your account is overdue by the amount of $233.95. If you have already made this payment please contact us within the next 7 days to confirm payment has been applied to your account and is no longer outstanding.

Yours sincerely, Jane Gilles

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From: David Thorne

Date: Wednesday 8 Oct 2008 12.37pm

To: Jane Gilles

Subject: Re: Overdue account

Dear Jane,I do not have any money so am sending you this drawing I did of a spider instead. I value the drawing at $233.95 so trust that this settles the matter.

Regards, David.

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From: Jane Gilles

Date: Thursday 9 Oct 2008 10.07am

To: David Thorne

Subject: Overdue account

Dear David,

Thank you for contacting us. Unfortunately we are unable to accept drawings as payment and your account remains in arrears of $233.95. Please contact us within the next 7 days to confirm payment has been applied to your account and is no longer outstanding.

Yours sincerely, Jane Gilles

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From: David Thorne

Date: Thursday 9 Oct 2008 10.32am

To: Jane Gilles

Subject: Re: Overdue account

Dear Jane,

Can I have my drawing of a spider back then please.

Regards, David.

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From: Jane Gilles

Date: Thursday 9 Oct 2008 11.42am

To: David Thorne

Subject: Re: Re: Overdue account

Dear David,

You emailed the drawing to me. Do you want me to email it back to you?

Yours sincerely, Jane Gilles

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From: David Thorne

Date: Thursday 9 Oct 2008 11.56am

To: Jane Gilles

Subject: Re: Re: Re: Overdue account

Dear Jane,

Yes please.

Regards, David.

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From: Jane Gilles

Date: Thursday 9 Oct 2008 12.14pm

To: David Thorne

Subject: Re: Re: Re: Re: Overdue account

Attached <spider.gif>

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From: David Thorne

Date: Friday 10 Oct 2008 09.22am

To: Jane Gilles

Subject: Whose spider is that?

Dear Jane,

Are you sure this drawing of a spider is the one I sent you? This spider only has seven legs and I do not feel I would have made such an elementary mistake when I drew it.

Regards, David.

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From: Jane Gilles

Date: Friday 10 Oct 2008 11.03am

To: David Thorne

Subject: Re: Whose spider is that?

Dear David,

Yes it is the same drawing. I copied and pasted it from the email you sent me on the 8th. David your account is still overdue by the amount of $233.95.

Please make this payment as soon as possible.

Yours sincerely, Jane Gilles

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From: David Thorne

Date: Friday 10 Oct 2008 11.05am

To: Jane Gilles

Subject: Automated Out of Office Response

Thankyou for contacting me.

I am currently away on leave, traveling through time and will be returning last week.

Regards, David.

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From: David Thorne

Date: Friday 10 Oct 2008 11.08am

To: Jane Gilles

Subject: Re: Re: Whose spider is that?

Hello, I am back and have read through your emails and accept that despite missing a leg, that drawing of a spider may indeed be the one I sent you. I realise with hindsight that it is possible you rejected the drawing of a spider due to this obvious limb ommission but did not point it out in an effort to avoid hurting my feelings. As such, I am sending you a revised drawing with the correct number of legs as full payment for any amount outstanding. I trust this will bring the matter to a conclusion.

Regards, David.

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From: Jane Gilles

Date: Monday 13 Oct 2008 2.51pm

To: David Thorne

Subject: Re: Re: Re: Whose spider is that?

Dear David,

As I have stated, we do not accept drawings in lei of money for accounts outstanding. We accept cheque, bank cheque, money order or cash. Please make a payment this week to avoid incurring any additional fees.

Yours sincerely, Jane Gilles

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From: David Thorne

Date: Monday 13 Oct 2008 3.17pm

To: Jane Gilles

Subject: Re: Re: Re: Re: Whose spider is that?

I understand and will definitely make a payment this week if I remember. As you have not accepted my second drawing as payment, please return the drawing to me as soon as possible. It was silly of me to assume I could provide you with something of completely no value whatsoever, waste your time and then attach such a large amount to it.

Regards, David.

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From: Jane Gilles

Date: Tuesday 14 Oct 2008 11.18am

To: David Thorne

Subject: Re: Re: Re: Re: Re: Whose spider is that?

Attached <spider2.gif>