A Bright and "Cloudy" Future for BPO

As someone with a love for technology when my wife lobbied to buy an older property my high-tech home visions went out of the window. The wireless light switches and the Nest home system would not work with the outdated wiring. Even to install a new stove we had to get a completely new electrical line. We have made some improvements here and there, but electrically we are still far from having the smart home I desired.

Much like my home, many organizations are dealing with out-dated and legacy systems. They apply business improvements that seem to best fit what they have at that time however they do not necessarily plan for the future. 

When it comes to Business Process Outsourcing (BPO), what does the future look like? I believe it will be simultaneously bright and “cloudy” for an increasing number of organizations. By “cloudy,” I mean that cloud technologies are allowing companies in virtually all industries to transform their business processes by utilizing cutting-edge SaaS systems, which are feature and function rich for meeting and exceeding business objectives in specific verticals and horizontals.

So what benefits does cloud bring?

In considering the potential benefits of cloud technology for your organization, firstly think of all the challenges you may have today with legacy or even new on- premise solutions:

• technology consolidation
• system upgrades
• licensing costs
• IT Infrastructure refresh
• implementation and ongoing support/ maintenance
• in-house/third-party development
• capital expenditure

Apart from helping you avoid the capital expense of costly on-premise hardware and software, the cloud also enables you to expedite implementation time. This speeds up the initial roll-out and allows future updates, improvements and enhancements to be executed more efficiently. Essentially, cloud technologies and platforms enable organizations to accelerate change, which is critical in today’s extremely competitive business environment. This in turn supports a business model for growth, allowing organizations to become operationally agile while being asset light.

In my next post, I will addresses why you might want to consider working with a BPO provider rather than directly engaging a cloud provider.

*All comments and thoughts are my own