Breeze Thru Car Wash Makes a Seamless Switch to LiveReach AI

Industry: Car Wash

Locations: 16

Key Outcomes: Real-time video monitoring, streamlined damage claim management, and superior customer service

The Challenge

With 16 busy locations, Breeze Thru Car Wash relies heavily on its camera systems for smooth operations and customer satisfaction. Their cameras are critical insurance tools for handling damage claims, ensuring wash quality, and monitoring employee-customer interactions at pay stations.

However, they faced several critical challenges with their previous camera system:

• Frequent Camera Outages: Cameras would go offline, preventing the retrieval of crucial footage for damage claims.
• Severe Buffering Issues: Live monitoring was painfully slow, taking too long to access footage when immediate action was necessary.
• Operational Blind Spots: Due to high latency and poor video performance, they couldn’t keep up with the dynamic environment of a car wash.
• Delayed Support: Solving technical issues took days, impacting their ability to maintain smooth operations.

The Solution

Breeze Thru Car Wash found a game-changing solution in LiveReach AI, seamlessly integrating with their existing camera infrastructure. Key features that make the difference include:

• Low-Latency Streaming: LiveReach AI provides near real-time footage compared to the competitor’s lagging and constantly buffering live streams.
• Plug-and-Play Installation: LiveReach's installation team was able to transition 16 locations over to LiveReach in 10 days. Thanks to the ability to integrate with existing cameras, the transition was smooth and hassle-free. The team also upgraded inspection cameras to 4K resolution along the way.
• Advanced Case Management: 4K inspection support enables thorough vehicle condition assessments before and after the wash, allowing for fast and accurate resolution of damage claims. Integrated forms and simple sharing capabilities further streamline the process.

The Impact

The benefits were immediate and transformative for Breeze Thru Car Wash:

• Instant Improvement: Side-by-side comparisons revealed that LiveReach AI footage was near real-time, dramatically improving operational visibility.
• Seamless Damage Claim Management: The high-resolution inspection cameras and case management tools became invaluable for effectively addressing damage claims.
• Reliable Support: With LiveReach AI’s prompt and personalized customer support, Breeze Thru no longer had to wait days for their concerns to be resolved.

"Seamless switch from old platform. Ease of use and ease of adoption for my team of nearly 200 employees. Picture resolution is paramount for thorough inspections of vehicles pre and post wash." - Kenneth H. (Maintenance Director of Breeze Thru Car Wash)

With LiveReach AI, Breeze Thru Car Wash solved its operational challenges and elevated its entire customer experience.

Future-Proofing with AI Innovation

Looking ahead, LiveReach AI is continuing to set the industry standard by developing specific AI agents designed to improve workflows around damage claims. These agents will offer proactive insights and automation to help car wash operators resolve issues faster and more efficiently.

In collaboration with Breeze Thru Car Wash, LiveReach AI is also working on AI-driven solutions to detect and prevent equipment malfunctions or stoppages. By leveraging cutting-edge analytics and hardware advantages, the system will identify potential operational disruptions before they escalate, keeping car washes running smoothly.

This forward-thinking approach underscores LiveReach AI's commitment to being a future-proof system, empowering car washes to stay ahead of operational challenges and deliver unparalleled service.