Breaking Up Is Hard To Do

While the interior design and music industry are both creative endeavors, they generally do not coincide.? However, Breaking up is Hard to Do, a song by the incomparable Neil Diamond, has at its heart, the undeniable pain and discomfort that goes along with any breakup.

Whether it is a matter of the heart, or a business engagement, the process can be painful and layered and deserves a great deal of thought and care.

Ending a client/designer relationship is a delicate and important process.? Not only do you need to handle this with professionalism, but also with clear communication, and mutual respect. Sometimes, like an instance I coached a client on last week, you figure this out early in the design process, and ending the relationship can be a bit easier. ? I believe that you always know in your heart if a relationship is not working, and knowledge is power. ? If you go inside and ask yourself how you see a project going six months from now, your gut will give you the answer, that your ego will try to squash.? Always listen to your gut!???

In any event, if the collaboration with your client has run its course or you’re facing irreconcilable differences, parting ways with ease and grace will ensure that both you and the client can leave the relationship on good terms.?

The first step is to have an open and honest conversation with the client, where you clearly explain the reasons for ending the relationship, whether it's due to differing creative visions, unrealistic budgets, or the project is now going in a direction that no longer aligns with your expertise. Being transparent prevents misunderstandings and preserves your reputation.? I suggest you do this in person, whenever possible. ? I do not think that breaking up with a love interest via email or text is appropriate, nor do I believe that it is a best practice in business.???

When you have the conversation with your client, I would emphasize the importance of the client’s goals and how your decision stems from wanting them to achieve their vision, even if it’s not with you. You may also wish to recommend other designers or firms that may be a better fit, if you perceive this as a good solution. ? I have done this in the past, but not before having a conversation in full transparency with the suggested designer.? This solution can soften the blow and demonstrates your commitment to the client’s needs.?

Throughout the process, maintain a professional tone in all communications—written and verbal—and avoid placing blame or discussing any personal frustrations. It’s also wise to ensure that you have been made whole, and have been paid for all work to date, and that the client has all deliverables promised in the completed phases.? If you do this before officially closing the relationship, it can help to prevent future disputes.

If you are far along in the process, or in construction, I might also suggest that you speak with an attorney who is knowledgeable in our field.? Their guidance can provide clarity and strategic solutions that you may not even know exist. ? If you do not have a business attorney, ask your local IIDA or ASID chapter for recommendations.

Ultimately, ending a client relationship is sometimes necessary for both parties to heal and move forward and if handled with honesty and integrity, it can open doors to future opportunities, positive referrals, and a continued sense of mutual respect.