Breaking Down Snow and Ice Operational Logistics

Managing the logistics of professional snow and ice services is a complex dance of planning, preparation, and real-time response to keep properties safe and accessible during winter.

However, according to a recent Quick Poll, only a little more than a third of snow and ice professionals who responded said they had a solid handle on their operational logistics. In contrast, another third (32%) conceded room for improvement. The final third (33%) admitted they didn't know because they hadn't looked closely at operational effectiveness and efficiency.

Overall, the concept of "operational logistics" in business refers to the coordinated actions and processes needed to keep things moving within an organization or operation. While specific functions may vary with a snow and ice management compared to landscaping, construction, or any other service-based business, the core purpose is to ensure efficient and effective movement of resources (labor, materials, equipment) to achieve a desired outcome (manage winter events, clear pavement, and mitigate slip-and-fall risk).

Here's a breakdown of some key areas to consider when evaluating the operational logistics for snow and ice management.

Pre-Season

• Contract Management. Secure contracts with clients, understanding their specific needs, priorities, and service level agreements.
• Equipment Maintenance. Ensure all snow removal equipment (plows, loaders, salt spreaders) are in top condition and ready for deployment.
• Training. Train snow and ice management crews on safety protocols, operating procedures, and best snow removal practices.
• Material Management. Secure adequate deicing materials like rock salt, brine, and liquid ice melt to manage various winter scenarios effectively.
• Routing and Site Planning. Develop efficient routes for crews to cover all client properties. Once on site, prioritize critical areas like entrances, walkways, handicapped parking areas, where to stack/pile snow, and obstacles and areas to avoid.
• Weather Monitoring. Closely monitor weather forecasts to anticipate snowfall amounts and timing, preparing accordingly.

During Events

• Dispatch and Mobilization. Communicate with and mobilize crews based on snowfall predictions and client priorities, ensuring timely response and arrival to clients' sites.
• Communication. Maintain clear communication with clients, updating them on progress and any anticipated delays due to weather or traffic.
• Safety. Implement in-event safety protocols and education for crews, including proper gear, training, and awareness of potential site and event hazards.
• Flexibility and Adaptability. Be prepared to adjust plans in real time based on changing weather conditions and emerging priorities.
• Resource Management. Efficiently allocate labor, equipment, and materials to maximize coverage and minimize costs.

Post-Event

• Site Checks. Ensure all snow and ice have been removed from key site areas and relocated to designated areas.
• Removal. Dispose of piled snow off-site or melted if required by the client.
• Follow-up Communication. Contact clients to ensure satisfaction with the service and address any concerns or feedback.
• Equipment Maintenance. Perform post-event maintenance on equipment to ensure it's ready for the next snow and ice event.

Non-event Considerations

• Technology Integration. Utilize vehicle/equipment tracking systems, weather monitoring software, and communication platforms to optimize operations.
• Environmental Sustainability. Choose eco-sensitive deicing/anti-icing solutions and prioritize sustainable practices.
• Continuing Education. Stay up-to-date on snow removal and deicing practices and strengthen business acumen.

By no means are these key areas a "complete" list, but it offers you a starting point to begin evaluating your processes and procedures to assess your operational logistics. And if you're seeking to improve your existing efforts, these key elements may give you some new paths to explore.

And, of course, pursuing ISO9001/SN9001 certification goes a long way toward enhancing and solidifying your logistical competency. However, this is a deeper topic for another day, but I encourage those interested to check out ascaonline.org for more info on ISO certification.

By successfully managing the logistics required to be an effective snow and ice professional, you not only ensure the safety and accessibility of clients' properties during winter, but you also contribute to the smooth, safe, and continued operation of businesses and communities you serve.

Mike Zawacki is the editor of Snow Magazine.