Break the E-Mail Chain for unplugged productivity and a better culture

I?have a love/hate relationship with online messaging. I love a good meme; I have multiple conversations with the same person going on different platforms at times and it’s been an amazing way to engage with friends and family overseas/ interstate. But the volume of messages across the many platforms and then the back and forth can be too much sometimes! I often find myself thinking “Why isn’t this just a conversation instead of a continual back and forth over text/ email/ insert whichever of the million digital communication platforms you prefer?”. It seems to be infecting our lives personally and professionally, more than ever since WFH became a norm during the pandemic.?

Sure, some conversations are about as fun as stepping on LEGO. No one wants to be on the receiving end of a breakup text or having the tone of a written conversation be misinterpreted and completely blown out of proportion… but there is always something to be gained from them.?

A friend came to me recently about a meeting they had with their HR department about why they weren’t getting more shifts. They told me HR brought up that the friend sent an email to a couple of the seniors about some issues in workflow and when they went unanswered within a short timeframe this person escalated to HR. My question to them was “Did you try to talk to them either face to face or on the phone about it first”. Now, this friend doesn’t pick up the phone but will communicate all day long by text (thank God for muting conversations!), so I wasn’t entirely surprised when the answer was a flat “No, why would I do that.” What did surprise me was that this preference to text translated to the workplace and they didn’t understand why I thought they had done the wrong thing by not having a conversation.?

We’ve all been guilty of hiding behind a text from time to time and who doesn’t love a good meme or some banter to add some excitement to the day? For me personally, I know I can get flustered in getting my point across, so when dealing with conflicts it can help me to note things for clarity either before or after a conversation. But there is so much to be gained from having “the talk”, from both a professional and personal point of view.?

Resolution at the Source:?A conversation allows you to address the issue directly with the person involved, giving them an opportunity to explain their perspective and.......(READ MORE)

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