Is branding fluff?
Credit: Wes Hicks Source: Unsplash

Is branding fluff?

I often hear the expression in business circles that “branding is fluff”. It’s often said because you can’t easily pin down investment in brand strategy to a direct ROI.

I often laugh this off saying that, with my beard, I’m the king of fluff etc etc (I know I'm a funny guy). But. I’ve been thinking about it. And I don’t think I like branding being called fluffy. Is it really fluff?


"Fluff" noun
Definition:"something inconsequential"
Merriam-Webster Dictionary


No. I can't go along with that.

A brand is the meaning people attach to you and your offer. Branding is an attempt to manage that meaning. When done well it should enable your business and culture to be designed around big ideas which your team align behind and your customers want to connect to.

Think about it.

  • Is it fluff to have an authentic and genuine framework upon which to base all business activities?
  • Is it fluff if it aligns your team leadership team so they can make swifter and better decisions?
  • Is it fluff to have a long term view of your business and where it's going?
  • Is it fluff if your culture activities all lineup and ladder into something bigger that makes sense?
  • Is it fluff if it helps you better attract and recruit the talent you need?
  • Is it fluff if your communications are strong and distinctive?
  • Is it fluff if it helps you create meaningful experiences for customers so that they share positive stories about you to their peers?
  • Is it fluff if it gives you a clear focus for innovation which adds huge value to customers?
  • Is it fluff if you can sense check whether an idea will help or hurt your business long-term?
  • Is it fluff if you are a clear and obvious choice for customers so that they are willing to buy more and at a higher price?


Are these things really "inconsequential"? How about we think about this another way. Without the so-called “fluff” of brand strategy, what is the alternative?

Let’s see. It’s:

  • No clear authentic and genuine framework upon which to base all business activities (apart from ideas around making money).
  • No leadership team alignment so decisions are splintered, not joined up and there is often loads of infighting.
  • Short term thinking and decision making which damages long term prospects.
  • Non-sensical culture activities which happen organically and nobody really understands why.
  • Difficulty attracting and recruiting top talent. The only thing keeping everyone motivated is their next paycheck.
  • Weak, confusing, inconsistent and sporadic communications
  • Poor customer experiences occurring which are shared amongst peers.
  • Little or no meaningful innovation or future direction.
  • Poor analysis of ideas which mean nobody knows if the idea will help or hurt the business long-term?
  • No customer loyalty, customers buying on price and no reason for customer to choose us over our competitors.


Now let’s talk ROI. How long do you think your business will last without a brand strategy being employed? Without designing and planning and building a business without it being fueled by strategic brand ideas?

That's why you need the “fluff”.

In fact, I don’t think it should be called fluid at all. A better analogy is glue. It’s the glue that sticks your plans to reality. It motivates. It directs. It enhances. It aligns.

And it should never be underestimated.

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Chris Dowdall

★ Brand & Culture Strategist | Growing successful brands from the inside out | Cruse Scotland trustee board member | Believer in doing good ★

4 年

Excellent article Matt. I've just read the comments and Kirsten Langmuur – Brand strategy and design has echoed my on view points. Changing the conversation from costs to investment is critical, the work you're doing around helping to change that mindset is awesome. ?? Keep up the great work.

Jason Walker

Creative Director/Head of Brand/Communication Design Manager. Working toward a future where every graphic designer makes Six Figures. Any opinions I share are exclusively my own.

4 年

“A brand is the meaning people attach to you and your offer. Branding is an attempt to manage that meaning. When done well it should enable your business and culture to be designed around big ideas which your team align behind and your customers want to connect to.” Love this.

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Erik Eustice

Hopeless romantic, Story nerd, Smart-ass

4 年

What’s the ROI of a mother’s love? You can’t calculate it. But I don’t know anyone who would argue that the deep, abiding, active love of your mother (and father) yields immense results. You wouldn’t dare call it fluff. Brand is similar. Look at companies that make the commitment and live it consistently. We typically admire their success.

Kirsten Langmuur

Ik help merken een sterke concurrentiepositie te verwerven door middel van effectieve merk strategie?n, krachtige merk identiteiten en zinvolle ontwerpoplossingen.

4 年

The difference between ‘costs’ or ‘an investment’

Fiona Duncan-Steer

Connector & Communication Coach | Facilitator & Trainer in B2B Networking | Events Prof | Writer | Speaker | Owner of RSViP Business Network | [email protected]

4 年

Great ‘rant’ Matt Davies ??spot on & 100% agree with everything you said & very well written ????

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