BPO Roundup - Monthly Dispatch

Welcome to the eleventh issue of the BPO Roundup!

As we wrap up 2024, this final Dispatch discusses tips for leaving emotional burdens behind, a look at recruitment challenges for 2025, upcoming recruiting events in January, behind-the-scenes glimpses, and much more.

Let’s close the year on a high note!

What’s in This newsletter?

CEO Corner - A Peek into the Corner Office!

BPO Insider - Employee Newsflash

Beyond BPO - Outside the Cubicles

Post Picks - The Month's Best

Blog Picks – Top Performer

BTS - Behind The Scenes

A Peek into The Corner Office!

The Hidden Weight of Emotional Labor

Have you ever had a day where every call, every email, every meeting felt like walking on eggshells? You’re smiling, problem-solving, and keeping spirits high but inside, you’re completely drained.

That, there, is emotional labor.

The concept of emotional labor was introduced by Arlie Hochschild in her book “The Managed Heart” It refers to the energy spent in managing your emotions to meet the expectations of your job.

Emotional labor is invisible, but its impact isn’t. If left unchecked, it can lead to burnout, frustration, and even disconnection from the work we once loved.

But it doesn’t have to be that way.

Here’s how you can reduce the weight of your emotional labor:

• ?Recognize the emotional weight of your work. It’s real, and it matters.
• Share how you’re feeling whether through a quick chat with someone you trust or a vent session.
• Take breaks, do something you love, and come back recharged.

Emotional labor is part of what makes us great at what we do. It allows you to build trust and make impactful connections. But remember not to let it take more than you’re willing to give.

Stay kind to yourself and make space to recharge

Here’s to a stronger year ahead!

Saad Rasheed | CEO & Founder

Let’s Talk

Recruiting Events to Attend in January

• HR Vision New York, Location: New York, USA, Date: 14 Jan 2025
• From Day One: Benefits & Total Rewards, Location: Los Angeles, USA,? Date: 22 Jan 2025
• FiesTA 2025 Conference, Location: Bengaluru, India, Date: 23 Jan 2025
• LEAP HR: Higher Education, Location: Denver, USA, Date: 27 Jan 2025
• Talent Acquisition Week,? Location: San Diego, United States, Date: 29 Jan? 2025

Employees Newsflash

This month, we took a moment to celebrate the incredible dedication and hard work of our employees throughout the year.

To show our gratitude, we sent everyone off for the holidays with thoughtful gifts to make their well-deserved break a little brighter.

Thank you for making this year extraordinary.

Outside the Cubicles

Recruitment Challenges to Prepare for in 2025

As we move closer to 2025, it’s clear that the recruitment world is in for some major changes. So, what should we be ready for?

Here are key challenges you should start preparing for:?

1. Talent Shortages in Key Industries

With tech like AI, ML, and cybersecurity booming, the competition for skilled professionals is getting fierce. McKinsey predicts that 87% of companies will face skill gaps by 2025.

A balance of developing existing talent and reaching out to passive candidates who aren’t actively job-hunting could be the sweet spot.

2. The Hybrid Work Debate

Companies are still figuring out the balance between office time and flexibility. Some big names are pushing employees back into the office, though most people want to stay remote.?

As recruiters, you need to adapt and make sure you’re offering what candidates really want. If you can offer a hybrid model, make sure to highlight it to attract top talent.

3. Tapping Into Passive Candidates

Not everyone is actively looking for a new job but that doesn’t mean they won’t be open to the right opportunity. Passive candidates can be a source if you know how to find them.

Tip: Work on building a strong employer brand. Show potential candidates how your company culture supports their long-term goals.

4. Skills-Based Hiring

Skills-based hiring is growing fast, helping companies create more diverse and adaptable teams. It’s all about hiring for potential and growth, not just what’s written on a resume.

Look beyond the traditional qualifications and focus on the candidate’s skills and their potential to develop.

5. Salary Transparency

Salary transparency is no longer optional. More candidates are demanding it, and with pay transparency laws popping up worldwide, it’s something we all need to take seriously. Companies that hide salary info risk losing out on top talent.

Tip: Start including salary ranges in your job postings. This will attract candidates, it will also build trust, and show you’re committed to fair pay practices.

By keeping an eye on these trends, you’ll be better prepared to face the challenges that 2025 brings. It’s time to get ready to tackle the future.

See what we are talking about on our LinkedIn.

2024 was a year of growth, milestones, and a few fun surprises at BPO Wizard.

Here’s how 2024 shaped up:

Let’s look back, swipe next with us here: https://www.dhirubhai.net/feed/update/urn:li:activity:7275883372353105920

In case you missed this, click below to read our best-performing article of the month.

The recruitment world never stands still, and neither should you.

Each year brings new challenges, new tools, and new expectations from candidates and clients alike. To stay ahead, recruiters need to embrace fresh perspectives and adopt smarter strategies.

Let’s explore New Year resolutions for recruiters for smarter and stress-free recruiting in 2025.

https://lnkd.in/dJ4RtxcV

Ending the Year on a Delicious Note!

We wrapped up the year at BPO Wizard with a One-Dish Party! Everyone brought their favorite dish to share, filling the office with laughter, delicious food, and holiday cheer.

Here's to ending the year on a delicious note!

A little sneak peek: https://www.instagram.com/reel/DD9pajbNHEM/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==

That’s a wrap for this month. Stay connected for more insights in your inbox.

Until next time!