BPO Insider January ‘25 Newsletter
Primis Backoffice Outsourcing
A Reliable Outsourcing Partner for all your Business Support Requirements
Welcome to our first edition of 2025—the BPO Insider Newsletter! Wishing you a Happy New Year filled with success and growth. We’re thrilled to kick off 2025 by bringing you the latest insights into the ever-evolving world of business process outsourcing (BPO).?
This month’s edition is packed with industry trends, updates, and strategies designed to help you thrive in this dynamic sector.?
Let’s start the year strong and embrace the opportunities that lie ahead!
Market Trends
Insurance BPO Services: A $9 Billion Market in the Making by 2029
*Source: Mordor Intelligence
The report highlights the significant growth expected in the market, projected to reach USD 8.94 billion by 2029, driven by technological advancements and increasing demand for outsourcing insurance functions. From automation in claims processing to AI-driven underwriting, this article explores key trends shaping the industry's future and the major players leading the way. Read more→
Primis Highlights
#YEARRECAP
Looking Back to 2024, Moving Ahead to 2025
As we begin a new chapter of 2025, we’re reflecting on the lessons that guided Primis through the year 2024, which was full of growth, innovation, and milestones. Explore this visual recap of the top three takeaways that defined our journey and strengthened our resolve for the year ahead. Read more→
Top Stories
EXPERTS PANEL
Are AI And BPO Natural Bedfellows?
*Source: Forbes
As AI continues to evolve, its synergy with the BPO industry sparks intriguing possibilities. This article examines how AI-powered solutions are redefining traditional workflows, driving innovation, and paving the way for the future of outsourcing. Read more→
EXPERTS PANEL
Outsourcing effectively in 2024 and beyond
*Source: Fast Company
领英推荐
Outsourcing has evolved beyond cost savings to become a powerful strategy for collaboration and growth. In this article, explore how businesses can leverage outsourcing beyond 2024 to access specialized talent, boost flexibility, and drive sustainable success. Read more→
Solutions Offered
Staff Augmentation Services
Outsourcing staff augmentation through Primis BPO ensures seamless support for IT-based hiring needs with a focus on efficiency and scalability. By leveraging dedicated offshore recruiters, flexible hiring models, and comprehensive contract staffing solutions, Primis streamlines recruitment processes, reduces operational costs, and enhances hiring manager satisfaction. With tailored services like contract-to-hire, project-based hiring, etc., Primis BPO empowers organizations to focus on core activities while achieving optimal workforce performance and cost savings. Learn more→
Thought Leadership
Outsourcing Should Be Business 101—And Not Just To Drive Savings
*Source: Forbes
Outsourcing is no longer just about cutting costs—it's a strategic approach to drive innovation, scale effectively, and access global talent. Dive into this thought leadership piece to discover how strategic partnerships can unlock long-term value. Read more→
Insights
CASE STUDY
Streamlining Loss Run Data Extraction Using Automation Capabilities
Discover how a leading insurance broker overcame the challenges of processing 100,000+ loss-run documents by leveraging automation, achieving a 75% cost reduction and 70% faster workflows. This case study highlights the transformative power of Primis' innovative approach to streamlining operations. To know more, read here→
BLOG
Optimizing Insurance Renewals: How Outsourcing Drives Process Efficiency
Renewals in the insurance industry demand precision, speed, and efficiency—a challenging trio to achieve in-house. Discover how outsourcing can tackle these complexities, streamline workflows, and enable your team to focus on strategic growth. Read more→
As we close this edition, we hope you’ve gained valuable insights and practical takeaways to apply in your journey. Stay tuned for our future editions, where we’ll dive deeper into emerging industry trends and essential updates.?
Ensure you’re always in the loop—SUBSCRIBE to the BPO Insider Newsletter and stay informed about the evolving world of BPO. Thank you for your continued support, and we look forward to bringing you even more insightful content in this new year.