BPO has never been Better

In this 21st century, companies have more opportunities than before to expand their business. Today, they can explore different business aspects and expand their services to a wide range of customers. But, while exploring other options and strengthening the foundation in their chosen field, they also need to consider its various aspects such as: administration, finance and accounting, HR, payment services, logistics, etc. These factors act as a hurdle in the further growth of a company’s future. It hampers their ability to expand their services. As with investing in new technologies, they also need to bear the humongous costs which come with these. For this reason, the Business Process Outsourcing Industry, more commonly known as BPO, was formed so companies can outsource their non-core services such as administration, finance and accounting, customer support, etc. and concentrate on the bigger picture.

BPO industry, since its inception, has been helping large businesses to develop better products and services. These giant firms outsource their non-core functions to other companies that specialize in providing these services. But as the technological innovations are happening at a rapid pace, professionals across the industry have been worrying about their job security.

The implementation of technological advancements, such as Artificial Intelligence, is predicted to wipe out most jobs. These are detrimental to economics, whose major revenues and employability come from BPO sector. However, if one can look at the bigger picture, it is not entirely a bad thing.

Companies across the BPO industry are taking multiple initiatives to equip their employees with a diverse range of skillsets such as social media marketing, designing, and technical skills such as web development, etc. It has opened the doors for the professionals to do more creative and analytical jobs that will help them thrive in the long run. These will not allow employees to try their hands on different industries but will equip the countries with citizens who will have a diverse set of skills set to take on the challenges.

Keeping the above in mind, We at Insights success have come up with ‘The 10 Most Promising BPO Management Service Providers’ that are delivering exceptional services to their clients as well as encouraging innovations that will uplift the BPO industry in the years to come.

On the Cover, we are proud to showcase Silica, a technology solution partner that provides tailor-made solutions for investment managers. Started as a project team within Investec Group, it built a custom software solution which turned into a huge success. Today, the company, with its innovative approaches helps businesses to be more efficient and saves a lot of money over the long term.

In this issue we have enlisted: Dynamic Business Outsourcing Solutions, which envisions to bring its great resources to uplift the small and medium-sized businesses; ENVOBPO, which strives to achieve the KPIs of its clients at very competitive rates without compromising on quality and efficiency; MattsenKumar, which leverages its talented and passionate team and ensures its clients receive the maximum return on investment; and TafaseelGroup, a technology-enabled first Emirati BPO which develops business solutions for every business.

We are also privileged to include: RSM International Association, ValentaBPO, Alchemy Consultancy, DIGI-TEXX, and DATAMARK, Inc. that are playing a key role to uplift the BPO industry.

Along with these, we have featured CXOs and articles written by industry experts and our in-house editorial team. We hope you enjoy this edition as we have enjoyed while curating it for you.

Have an insightful read ahead!