Like any other business with active sales cycles at all times, we keep encountering the same or similar questions during demo sessions. A quick overview of the sales to launch process at Botsplash.
1) Intro call - We want to know about you and your company and how we can best serve and assist your team using our platform. This is usually a 30-minute "lets get to know each other" call with 40,000 ft overview about Botsplash.
2) Curated Demo - We got to know you, your company, and your use cases. Our team puts together a deep dive demo to present the multiple engagement strategies available for you to efficiently connect with your customers. How to truly #BeThereForYourCustomer and #BeWhereYourCustomersAre
3) Game plan to launch - once all questions are answered and a launch plan is in place. Our team begins setup. We will test the channels end-to-end and finally onboard and train your agents using the platform. We meet with our clientele on a weekly basis to review performance and see how we can assist.
- “Not one more screen for my agents!! one more screen means one more monitor!” We have you covered! You don't need another screen or monitor, since we plug right into your existing applications. And yes, for those that are infrequent users, on-the-go users, or those that only take escalation tickets, we have a mobile app for our platform as well. Also, because you can schedule a call or be reminded about an upcoming call, you will never miss out on a conversation!
- “Everyone has text messaging now, so what's so unique” - We pride ourselves on our platform's texting capabilities. We offer the highest and best delivery rates we know of in the industries we serve, and as a result; have had several clients switch from other text platforms to ours. Why is a text delivery rate crucial? The more texts you send out, the higher the rate of response and engagement. Text messaging is more than just a one-way drip, it can: send follow-up reminders, collect documents, provide caller-ID based call forwarding to an agent, schedule video calls, digitize your direct mail, kick-start a group chat with a customer and agent(s), and so much more!
- “Do you sync and integrate with other CRMs?” - Yes we do. We have over 35+ integrations in place that encompasses CRMs, ticketing systems, pricing engines, single-sign-on (SSO) and more. We continue to add new integrations on a regular basis. You draw out the strategy, flow, and plan, and we will design and optimize it for you. Additionally, it will not take six months to bring all of this together. We’ll have you up and running in weeks.
- “Hello Support - I want more Botsplash leads” - We are not a lead source or aggregator, but we do have a robust, intelligent?Lead Distribution system based on routing rules, LO activity, and many more very relevant attributes that make sure the most appropriate agents are pinged for a new lead (visitor).
- “We work as a cohesive team, can we add folks to a conversation?” - Absolutely! The platform supports multi-agent chat. A add you manager to the conversation or others on the team so you can serve the customer together. Let the customer get the fastest response at any given time.
- “I need to know what my agents are saying” - We’ve got you covered there as well! Our custom reports can flag keywords in conversations. Tell us what you need, and we’ll have the report made available for you.
- “Our agents love it” - The Botsplash platform and team is amazing from instant support to quick turnaround of taking feature requests and delivering them. Our agents, customers and leadership loves the platform.
- “We are staying very busy” - Thanks a ton! Thanks a ton! We can see very high engagement rates with our clients who have implemented Botsplash. Our clients love the platform's lead routing and assignment strategies of the platform. It helps distribute the leads and manage peak hours efficiently. Before Botsplash, our clients did not know where they were losing leads or where they might be understaffed. Now, our clients can see what their inbound traffic looks like 24/7.
- “The mobile app is wonderful” - The Botsplash team has a single, focused goal : - removing obstacles. We strive to make it convenient and easy for agents to be able to take conversations on the go. Many industries overly focus on an "outbound" dialing strategy, yet you?never know where or what situation your prospect or customer is in when they receive that call from you. It’s time to focus on an "inbound" strategy, to convert more, and #BeThereForYourCustomer during and after hours. If you want? to close the deals with the customers, be there for them when they need you.
My personal commitment to you, the enterprise, to your agents, and to your customers is to be the platform that is very easy to use, convenient to scale for your use-cases and will work with you to remove roadblocks in engagement. My team is hear to listen and make things happen for you so that you can do the things you do the best, closing more leads, converting prospects to customers and give your agents a platform that informs them when their prospects need them.
If you enjoyed reading this blog and would like to learn more, reach out via text to my direct line at 844-683-8227. I look forward to having a conversation and sharing with you what the fabulous team at Botsplash brings.
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