Are bots stealing your table reservations?

In this week's The Digital Restaurant podcast, we discuss the following key headlines, and here are some of our key quotes. To get the transcript of our podcast - head here.

Articles mentioned in the video:

1. What can restaurants learn from the Crowdstrike crisis?

?"Sometimes it will be a cyber attack, other times it will be Like this with the systems malfunction, and it's around the strategies that you need to have in place, not just from a technology perspective, but also in terms of enabling your operations teams of how to handle the such situations, how to handle if your POS system stops working, what are you going to do with regards to things like that, when we are so reliant on digital forms of payment these days." - Carl

2. Has Prop 22 Finally Been Decided?

?"The, voters went for it. They said, yes, these people are gig workers. But in order to get it, they had to give a few things away. " - Meredith

3. Bojangles all in on Drive thru AI

"I still wonder whether there's opportunity here for us to be able to bring this functionality Into the cell phone itself, into the mobile ordering apps, you're able to do that in a way that the customer is thinking about food, is thinking about heading to a restaurant like Bojangles, can actually order the interface through using the interface of their cell phone or even their car." - Carl

4. Does one restaurant group's bankruptcy foreshadow the risk of relying too much of third party marketplaces

Related Article: Tender Greens parent One Table Restaurant Brands files Chapter 11 bankruptcy ( restaurantbusinessonline.com )

"I was concerned when I saw this and honestly, I think it's a bit of a canary in the coal mine.The restaurant industry should pay attention to what happens when you build your business on the foundation of someone else." - Meredith

5. Are restaurant bots stealing your table reservations?

"if restaurants are holding back more from the open tables, the Resy's or for the Amex card holders, for example then clearly they're limiting their availability for customers that might just phone them directly.And of course the customers that phone them directly, Are the ones that actually don't come with a fee, and so therefore they're almost inhibiting customers" - Carl

Additional Articles:

6. Deliveroo beats earning expectations

7. PAR completes TASK aquisition

8. Burger King investing into gamefication

9. POS+Voice AI in Northstar Phone Ordering

10. Food Delivery Keeps Getting More Expensive

Should DoorDash buy Olo?

Where are restaurants investing in technology?

Jet Pack Pizza

Our latest article ponders the profitability of first party orders if they are still delivered by third-party drivers

Listen to Meredith on the Choppin it up podcast