Bots and Solutions
Carlos de Paladella Salord
Director of Clinical Solutions - Europe South, Germany, Austria, Switzerland (DACH), Eastern Europe and Central Asia at ELSEVIER Health
Bots are still developing but in a couple of years you could be producing your own.
It would be very interesting to produce this simple exercise: explain what the bots are and can do, and introduce that in a conversation about the future of our platforms, our solutions, our products. The enormous power bots have is that they can be part of our solutions to improve the experience of the users.
A bot is an artificial intelligence software designed with an algorithm set to execute a series of tasks without human intervention. The most known bots are those simulating a conversation with a person: chatbots. Today the evolution of AI has created the good environment to make bots more and more relevant (even if bots were created more than 50 years ago). Just imagine a chat bot that could help your user find the most accurate answer to what he/she is looking for. Or a chat bot that could engage to learn more, to find different solutions to a problem, to expand the limited view on a certain theme.
In the current status of the art creating a chat bot does not require programming. I you are able to design a flowchart, you are able to create a chatbot (if interested take a look at a very simple process at Motion AI, a San Francisco based company). But it very fast becomes clear that the potential of bots is yet to explode. They have just started allowing in-app connections in the big messaging products like Skype, Slack or iMessage.
Which bots would you like to have in your platforms? In your apps? In the services you use daily?
Founder & CEO en Idonia
7 年Hello Carlos, nice comment about BOTS. I have had the opportunitty to work in a project involving BOTS and AI in the last year. It's really interesting what is coming and about the future. I can agree that a chatbot doesn't need programming but there are ceraint levels of complexity when creating a BOTS. Basically, I would clasify between a general BOT (providing answer to some generic questions) and transactional chatbot, when you need interactions with a database and take decissions based on data. The project I have been involved (see https://www.elmundo.es/baleares/2017/05/23/5923f91ce2704eb5058b45fb.html) is a BOT to monitor and stratify chronic patient at home. It's a complex BOT with rules and processes according to a clinical guideline and protocol. That has required development but the value is starting to provide is huge and the AI is really starting to show up with some amazing reactions. So answering your question and, since my expertise field is Healthcare, I see BOTS in hundreds of proceses that can be automated. But any sector has potential for it. BOTS are really coming!!!