Is Bosses the Biggest Obstacle for improvements?
Rolf Kenmo, Humankonsult AB

Is Bosses the Biggest Obstacle for improvements?

I have read that Amazon Inc has an important rule: If a boss says No to an improvement proposal from an employee, then the boss has to write a paper with at least one page, why they say No. This is very smart. Especially if you hire good people;-) It will create a continuous improvement. With bottom-up!

Hitler e.g. used TOP-down. With violence and control it worked with the short-term perspective. But in the long-term perspective it doesn’t work. Hitler tried e.g. to bring up perfect Aryan people. He failed. Reason: The babies didn’t get any closeness in their care…

In Japan I am told that if the management team take strategic decisions, then they use a special process, to check the decision and its effects. The decision is checked all the way down to the bottom.

At Gore Inc, then in many cases every employee can decide of their own, IF the result isn’t dangerous for them or for the company, if so then they should bring it up to their sponsor.

What way for improvement decisions is then the best?

Hitler’s will decrease step-by-step the motivation for most employees.

The Japanese method is too slow in the current rapidly changing world.

The method at Gore is good for the everyday work, but when the sponsor say No, then the Amazon way will be good. However, I don’t know how the “no-motivation” is handled, but it has to be handled in some way…

Do you think such an improvement process will improve your company?

Bosse Rosén - Stigfinnarcoachen

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3 年

I like the Amazon way and really think it can improve the workplace in two ways: 1) The boss has to think it over if he says no. 2) Maybe more important: The employee gets acklowledged an seen. That helpls motivation to bring forward new proposals. When I worked in the public sector many the general feeling was that proposals from emloyees rarely got a reaction at all. So why bother to write one?

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