Borrowers Know Little About Brokers

Borrowers Know Little About Brokers

About 70% of mortgage broker customers remain unclear on how the broker is paid, says The Customers Experiences of Using Mortgage Brokers report from Deloitte. Of the rest, 15% were unsure and another 15% said they did not receive any explanation about commissions. The Australian Securities and Investments Commission is expected to release the findings of a review into the remuneration of mortgage brokers by the end of 2016. Brokers receive commissions from lenders and the amount they receive depends on the loan size, with commissions varying across lenders. The report found that 47% of home loan customers used a broker while 53% went direct to a lender.

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