Borderless Healthcare

This article is a real case study of virtual services provided by Teladoc Health. To protect client privacy, all names and dates of treatments are fictitious.

Ms. Li, 58, suddenly suffered from muscle weakness in the left half of her body and started having difficulty walking in September this year. She was diagnosed with acute cerebral infarction. After three weeks of hospitalization, she continued to develop numbness in her left hand, headaches and other sequelae of cerebral infarction. There was no significant improvement after domestic medication.

Ms. Li's family had read on the Internet that a drug developed in Japan can cure the sequelae of cerebral infarction. Therefore, Ms. Li contacted Teladoc Health through her insurance company and believed that our strong international resource could help her. She hoped to go to Japan, which has leading research on cerebral infarction, for further treatment.

Quick Response

Our dedicated team confirmed Ms. Li's appointment with a specialist at a well-known hospital in Tokyo, Japan, within a week. Before she went to Japan for medical treatment, our team assisted her in organizing medical reports, sorting out medical issues, translating and organizing all clinical materials, actively coordinating various treatment matters, and finally identified seven diseases involving five specialist consultations (neurology, gastroenterology, orthopedics, urology, endocrinology), and successfully opened a green channel for Ms. Li to make an appointment with Japanese experts.

One-to-one overseas?medical assistance service

Real feedback

Ms. Li expressed her great gratitude to Teladoc Health for our arrangements and help. The whole process was very smooth. She got the opportunity to have a face-to-face consultation with an authoritative Japanese expert as she wished.

Teladoc Health is the world's largest virtual care service provider. From our Shanghai head office, we provide various virtual care consulting services to Chinese users, including overseas medical care, second medical opinion, chronic management, stress management, etc. A series of one-stop services that connect Chinese patients with authoritative doctors and experts at home and abroad.

We continue to evolve and expand our service range to provide quality medical assistance to more people in need. Through our efforts, we break traditional geographical boundaries, bringing health and hope to every patient.