Boost Your Business with AI-led Customer Engagement
Now is the time to say goodbye to robotic exchanges and say hello to meaningful customer relationships! With conversational CX, every interaction becomes an opportunity to improve customer sentiments?and boost loyalty.?Hyper-personalized messages and quick responses keep your customers engaged throughout their interactions with your brand in different stages of the customer journey; leading to more sales, customer satisfaction and higher retention rates.?And, when it comes to customer support, a conversational experience can greatly reduce average handling time, improve first contact resolution and increase Net Promoter Score while reducing cost per interaction.
From enquiry to loyalty, we ensure hassle-free?and intuitive customer journey. Our solutions effortlessly integrate chatbots and virtual assistance with services like WhatsApp and Push Messaging, providing a?seamless experience. Know the pulse of your?customer with advanced analytics to?drive?hyper-personalized promotions, with engaging dynamic content and?provide superior support.?Worxwide ?enables?you to understand and cater to your customers better than ever before.
Unilever leveraged WhatsApp's popularity?to launch a conversational AI campaign for its new Comfort product line. By engaging customers via WhatsApp, the campaign exceeded expectations, achieving?14 times higher sales.?In just a week, 12,000 unique users interacted, highlighting the effectiveness of conversational commerce in driving product awareness and customer engagement.
The Transformative Era of Conversational AI is just the Beginning
According to a report by McKinsey & Company, conversational AI has the potential to add between $2.6 trillion and $4.4 trillion annually ?in value to the global economy.?
As companies rush to understand, adopt and implement conversational AI and work out how to combine it with generative AI, understanding the technology's transformative potential to deliver value for businesses and the global economy is key.?
Chatbots and virtual assistants?are revolutionizing customer experience in a way we could never imagine. With advanced technologies like ASR, NLP, TTS, and IVR; the?conversational AI market is booming, growing at a remarkable 22.6% CAGR, and adoption rates are set to double in the next few years, transforming how businesses interact with customers.
Experience the Evolution of Industry 5.0 with Worxwide
Worxwide Consulting 's White Paper, "?????????????????? ?????? ?????????? ?????????????? ???? ????????????????," explores human-centered design and cutting-edge technology to transform tomorrow's smart factories, promoting sustainable, productive growth. Dive deep into the application of design innovation and digital transformation in real-life scenarios, highlighting their critical role in cost optimization and rapid development in the industrial sector. Discover actionable strategies to propel your organization toward success in the digital age.
Unlock the CX Factor: Actionable Insights from Worxwide
Learn about Worxwide's unique approach to CX design, including immersive experiences and omni-channel strategies. Madhurima Sarkar, our Lead CX expert shares success stories and practical advice on making every customer interaction memorable. Don't miss these expert insights on leveraging CX for sustainable growth!
Worxwide Insights and Trends
How AI-Led Conversational Design is?Transforming UX for Industries??
Simplifying online interactions, AI-driven conversational interfaces are reshaping the industry.
Behavioural Design Patterns: The Ultimate Guide
How can you influence people and change their behavior? What do you do to help people make better decisions?
How Worxwide Drives CX Led Growth
Worxwide Consulting , is your go-to Experience design consulting firm, offering expertise across industries.?
From Comprehensive Solutions to Proven Success Stories, we?offer end-to-end support to implement and optimize conversational CX across your business. From setup to ongoing management, we’re here to help you succeed.?Be featured in our next CX Cover Story - contact us now! Subscribe to CX Times for monthly insights. Design is more than aesthetics; it's about impactful experiences.?
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