Boost Sales with Mteja’s Two-Way Messaging on WhatsApp and SMS

Did you know that 78% of customers are more likely to purchase from a business that responds quickly to their inquiries? Speed and relevance can make all the difference in closing a sale. Now, imagine combining this efficiency with the power of automation right from your ERP system.

With Mteja's two-way messaging functionality on WhatsApp and SMS, you can automate meaningful sales conversations and surveys directly from your ERP—saving time while boosting engagement.

Here’s how Mteja's two-way messaging can supercharge your sales strategy:

Automated Customer Interaction

Mteja makes it possible to automate personalised messages directly from your ERP. For instance, if a customer leaves their cart unattended, you can trigger an automated message reminding them to complete their purchase, potentially with a special offer or a link to checkout. This level of timely engagement can recover lost sales opportunities with minimal effort.

Post-Purchase and Real-Time Feedback Surveys

With Mteja, you can automate customer satisfaction surveys such as CSAT or NPS after a purchase or interaction, gaining real-time insights through WhatsApp or SMS. Whether it's after a sale or a phone call, gathering feedback helps you improve services, enhance loyalty, and refine your sales approach, all integrated directly from your ERP system.

Loyalty Programs and Rewards

Running a loyalty program? Mteja allows you to easily communicate with loyal customers, sending automated messages about reward points, exclusive offers, or special discounts. You can even remind customers of unused rewards, helping you drive repeat purchases and build customer loyalty—all in an automated, seamless manner.

Payment and Communication Channel Integration

Imagine running a sales campaign where customers can seamlessly interact with your payment channels. Mteja allows you to integrate payments directly into your communication process. Whether it's a promotion, a renewal reminder, or a call to action, your customers can quickly engage, make a payment, or provide feedback—all through automated WhatsApp or SMS messages triggered by your ERP.

Seamless Follow-Ups

Automated follow-up messages ensure that you don’t miss a chance to close the deal. Whether it’s a product restock notification, a service renewal, or a reminder of an upcoming promotion, Mteja’s two-way messaging will keep customers engaged and aware of your offerings.

Centralised Conversations with Mteja’s Team Inbox

Mteja’s Team Inbox takes your two-way messaging a step further by offering a unified space where your sales team can manage all customer interactions in one place. Whether conversations happen on WhatsApp or SMS, Mteja’s Team Inbox provides a 360-degree view of each customer interaction, allowing your team to respond seamlessly and with full context.

How Team Inbox Enhances Sales Efficiency:

• Collaborative Conversations: Sales teams can work together in real time, ensuring that customer queries are always addressed quickly, even when an agent is unavailable. The ability to assign tickets or conversations to specific team members ensures no lead is lost.
• Detailed Customer History: With Team Inbox, your sales team has access to the full history of customer interactions across multiple channels, helping them personalise follow-ups and recommendations more effectively, leading to higher conversion rates.
• Prioritise Sales Leads: Use Team Inbox's analytics to identify high-priority sales conversations, helping you respond faster to potential leads and maximise sales opportunities.

Unlock Your Sales Potential with Mteja

By automating two-way messaging and surveys directly from your ERP, Mteja empowers your business to engage with customers efficiently and at scale. Whether it's recovering abandoned carts, gathering feedback, or nurturing leads, Mteja’s solutions are designed to help you increase sales and build lasting customer relationships.

Ready to boost your sales with Mteja? Get started today and transform your customer conversations into lasting relationships.